Shift Lead

Pet Supermarket•Dallas, GA

20h•Onsite

About The Position

Pet Supermarket is one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service. The Shift Lead role requires individuals who are outgoing, upbeat, people-persons, sales-driven, and possess great organizational skills. Pet Experts at Pet Supermarket thrive in a high-energy environment, working collaboratively to drive results and assist Pet Parents with all their pet needs. The company is committed to making a difference in the community and seeks individuals interested in improving the lives of pets and their parents. Shift Leads are crucial for providing friendly customer service and offering the best selection of pet care items, supporting both the associate and management teams. In this multi-dimensional role, a Shift Lead functions as a lead member of the Sales Associate team, fostering cross-team collaboration and setting performance standards. They provide customer sales assistance alongside Sales Associates and act as "Manager on Duty" when required. Pet Supermarket is an equal opportunity employer and a Drug Free Work Place, dedicated to investing in employee development with an industry-leading promotion rate. The company's mission is to offer high-quality products at great value to enhance the quality of life for all pets and pet owners.

Requirements

Must possess a valid driver’s license
Access to a motor vehicle
Outgoing, upbeat, people-person, sales driven, and great organizational skills

Responsibilities

Lead the store in the absence of management to include opening/closing, customer service and store maintenance.
Follow and enforce all company policies and procedures to include operational and merchandising direction that is communicated from the Corporate Office
Ensure proper care of all pets in store as outlined in the Animal Care Manual
Respond to customers’ complaints quickly, effectively and courteously, and request management assistance as necessary to resolve
Lead by example, modeling outstanding customer service skills and encouraging team member development.
Follow management direction in completing other duties are required
Work a flexible schedule that may include weekend and evenings
Capacity for understanding inter-team conflicts and escalate when necessary
Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hours