Shift Lead

CITARELLA OPERATINGS LLC • New York, NY

8d

About The Position

The Picking Shift Lead is responsible for overseeing daily order picking operations to ensure accuracy, efficiency, and quality standards consistent with Citarella Gourmet’s premium brand. This role provides hands-on leadership to picking associates, ensures adherence to food safety and company standards, and supports on-time fulfillment for retail and customer orders.

Requirements

• 1–3 years of warehouse, fulfillment, or food distribution experience
• Prior lead, supervisor, or team coordinator experience required
• Strong understanding of picking processes and inventory flow
• Ability to lead by example in a fast-paced environment
• Strong attention to detail and commitment to quality
• Ability to lift up to 50 lbs and stand/walk for extended periods

Nice To Haves

• Experience with RF scanners or warehouse management systems
• Food handling or food safety experience
• Bilingual (English/Spanish) a plus
• Experience working with perishable or specialty food products

Responsibilities

• Lead and coordinate picking operations to ensure accurate, efficient order fulfillment
• Supervise, train, and support picking associates; serve as primary floor contact
• Monitor workload and reallocate labor to meet volume and productivity demands
• Ensure proper handling of perishable, gourmet, and specialty food items
• Conduct quality checks to maintain accuracy, presentation, and food safety standards
• Track productivity, accuracy, and completion metrics; coach team to meet KPIs
• Enforce safety, sanitation, and equipment compliance in all picking areas
• Coordinate with packing, shipping, and receiving teams to maintain workflow
• Communicate shift priorities, performance updates, and end-of-shift reports to leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees