Shift Lead, Licensed Cosmetologist

Madison Reed • Marietta, GA

12d

About The Position

Shift Leads at Madison Reed’s Hair Color Bar are aspiring business leaders who ensure an excellent guest experience from arrival to departure. They manage the appointment schedule, communicate with guests, and ensure the quality of services delivered by the team. They support the Manager’s initiatives and operational best practices, work with the team to solicit diverse perspectives, build positive community relationships, and promote Madison Reed’s products, services, and values. As keyholders, Shift Leads serve as manager-on-duty when the Manager is away and develop business acumen and team management skills in preparation for a potential future Manager role.

This is a full-time role reporting to the Manager. Availability on weekends, holidays, and other peak times is required based on business needs. Compensation consists of base hourly pay, commissions, and tips, with potential earnings of $36–$38 per hour at this location. Actual compensation depends on factors including Hair Color Bar performance, tenure, and time behind the chair.

Requirements

• Active cosmetology license in the state where applying.
• At least 1 year of experience as a colorist behind the chair in a salon environment.
• At least 1 year of leadership experience in a customer-facing environment.
• Effective communication, strong problem-solving, and people skills in a fast-paced retail or salon environment.
• Comfort operating point-of-sale systems.
• Fluency in English.

Responsibilities

• Demonstrate and continue to develop leadership skills to provide a high-quality employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
• Lead by example in sales and service interactions with guests, including resolving guest service issues.
• Support business operations as needed, including front-of-house and back-of-house operations, following company standard operating procedures, and assisting guests with retail orders.
• Provide consultations and all services offered on the menu, including shampooing, conditioning, styling, and chemical services.
• Step in as manager-on-duty, fostering a positive, collaborative approach and valuing team members’ ideas through ongoing coaching and feedback.
• Contribute to monthly sales goals and key performance indicators, including retail sales, services, and memberships.
• Ensure the Hair Color Bar meets company standards for merchandising, inventory, and company asset security.
• Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
• Coach and develop team members to support team culture, guest satisfaction, and Hair Color Bar performance, aligning individual talents with relevant responsibilities.
• Participate in ongoing training and stay current on Madison Reed products and service offerings.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development, and training as needed by the Manager.

Benefits

• Medical, dental, vision, and FSA (full-time only).
• Employee Assistance Program (full-time and part-time).
• Pre-tax commuter benefits for parking and transit.
• Basic life and AD&D insurance (full-time only).
• Short- and long-term disability insurance (full-time only).
• Accident insurance (full-time only).
• Critical illness and hospital insurance (full-time only).
• Hospital indemnity insurance (full-time only).
• Parental leave (full-time only; dependent on tenure and position).
• Team member discount through Working Advantage (full-time and part-time).
• Pet insurance (full-time and part-time).
• One Medical membership (full-time and part-time).
• The College Tuition Benefit (full-time and part-time).
• 401(k) plans (full-time and part-time).
• Paid vacation time (full-time only).
• Paid holidays (full-time and part-time; dependent on tenure and position).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed