Shift Lead, Licensed Cosmetologist

Madison Reed•Marietta, GA

12d•$36 - $38

About The Position

Shift Leads at Madison Reed’s Hair Color Bar are aspiring business leaders who ensure an excellent guest experience from arrival to departure. They work through the appointment schedule, communicate with guests, and ensure the quality of every service provided by the team. The Shift Lead follows the Hair Color Bar’s roadmap for success, supports the Manager’s initiatives within operational best practices and guidelines, and works with the team to solicit diverse perspectives, foster business growth through positive community relationships, and promote Madison Reed’s products, services, and values. As a keyholder, the Shift Lead serves as manager-on-duty when the Manager is absent and develops business acumen and team management skills to prepare for a future Hair Color Bar Manager role. The position reports to the Manager and is full-time. Weekend, holiday, and other peak-time availability is required based on business needs. Compensation includes base hourly pay, commissions, and tips; potential earnings for the location range from $36 to $38 per hour. Actual compensation depends on factors including Hair Color Bar performance, tenure, and time behind the chair.

Requirements

Active cosmetology license in the state where applying.
At least 1 year of experience as a colorist behind the chair in a salon environment.
At least 1 year of leadership experience in a customer-facing environment.
Effective communication, strong problem-solving, and people skills in a fast-paced retail or salon environment.
Comfort operating point-of-sale systems.
Fluency in English.

Responsibilities

Demonstrate and continue developing leadership skills to provide a high-quality employee and guest experience aligned with Madison Reed’s values of Love, Joy, Trust, Courage, and Responsibility.
Lead by example in sales and service behaviors and communications with guests, including resolving guest service issues.
Support business operations as needed, including front-of-house and back-of-house operations, following company standard operating procedures, and assisting guests with retail orders.
Provide consultations and all services on the menu, including shampooing, conditioning, styling, and chemical services.
Step in as manager-on-duty and foster a positive, collaborative approach that values team members’ ideas and insights through ongoing coaching and feedback.
Contribute to monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
Ensure the Hair Color Bar meets company standards for merchandising, inventory, and company asset security.
Demonstrate mastery of Madison Reed systems, policies, processes, and procedures.
Coach and develop team members to support team culture, guest satisfaction, and Hair Color Bar performance, aligning individuals’ talents and abilities with relevant responsibilities.
Participate in ongoing training and stay up to date on Madison Reed products and service offerings.
Support recruiting, interviewing, onboarding, performance management, coaching, talent development, and team training as needed by the Manager.