Shift Lead

Papa John's•Jasper, IN

1d•Onsite

About The Position

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Requirements

High quality products and customer service delivery
Management of operations including execution of Company policies, procedures, programs and systems
Compliance with federal, state and local laws and ethical business practices
Adherence to guidelines, techniques and expectations for each station (dough management, accuracy, proper portioning)
Performing assigned work station duties (making quality products, following product preparation procedures, maintaining product holding times)
Meeting customer needs and expectations, minimizing customer complaints, and responding appropriately to customer needs
Following all policies and procedures (image, attendance, safety, security)
Exemplifying and exhibiting Core Values, maintaining a positive attitude, working well with others, flexibility and adaptability to change
Ensuring adequate shift coverage
Providing immediate feedback and correcting problems
Maintaining product quality, customer service, and performance responsibilities within acceptable standards
Following all policies and procedures related to shift management
Contributing to profit goals by staying within company guidelines and target goals
Accurate utilization of the FOCUS System
Executing cash management duties
Assisting in the management of adequate inventory levels to minimize loss

Responsibilities

Supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability.
Manages operations including the execution of all Company policies, procedures, programs and systems.
Ensures compliance with all federal, state and local laws and ethical business practices.
Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.
Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
Consistently contributes to achieving the Company’s product goal.
Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
Ensures adequate shift coverage for restaurant.
Provides immediate feedback and corrects problems when identified.
Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System.
Executes cash management duties.
Assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.