Shift Lead - Days

Friends of Switchpoint Inc•Holladay, UT

13h

About The Position

Friends of Switchpoint is a nonprofit organization serving individuals, families, and veterans experiencing poverty and homelessness since 2014. Its mission is to address the underlying causes of poverty through personalized, comprehensive plans that support clients on their journey to self-sufficiency and community contribution. The organization emphasizes kindness, leadership, transparency, authenticity, positive influence, and treating others with respect and dignity. Jordan Trail Shift Leads perform both Behavior Tech and supervisory responsibilities. They create and manage weekly staff schedules, ensure adequate shift coverage, help address staffing gaps, and foster a positive, policy-compliant work environment. The Shift Lead supports residents, communicates regularly with the Program Director, and collaborates with staff to promote smooth operations and a cohesive team culture. This is a full-time day position, 7 a.m. to 3 p.m., with weekends required.

Requirements

Previous experience working with clients who struggle with mental health.
Knowledge of domestic violence, mental health, and substance abuse issues.
A positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
Ability to model positive behavior, maintain appropriate boundaries, and use sound judgment during crises.
Excellent interpersonal, written, and verbal skills.
Ability to take on multiple roles within a small nonprofit organization.
Proficiency in MS Office Suite and Google Docs.
Valid Utah State Driver’s License.
Ability to lift 50 pounds periodically as needed.

Nice To Haves

Experience leading a team.

Responsibilities

Understand and implement Switchpoint’s mission and values, and follow the Staff Code of Conduct, policies, and procedures.
Provide exceptional customer service to facility residents.
Keep a daily log of occurrences during each shift.
Record residents’ special requirements and needs, such as special diets and ADA accommodations, and coordinate with management to facilitate them.
Update the maintenance log with resident requests and provide it to maintenance staff.
Listen to residents’ needs and respond reasonably and appropriately.
Reconcile and report monetary funds, petty cash, and other expenditures daily.
Report resident concerns to the Director/Manager or appropriate department leadership.
Complete laundry, including bedding when soiled or when guests check out.
Perform simple cleaning, including public bathrooms, sweeping, and mopping.
Monitor cameras and log activity.
Conduct perimeter checks and building walkthroughs to support resident safety and security, and document concerns.
Handle security issues or complaints by contacting non-emergency dispatch or 911 for emergencies.
Create weekly schedules for the team, ensuring part-time and full-time employees receive their required hours.
Minimize overtime as much as possible.
Assign daily job tasks to yourself and your team as needed.
Ensure high-quality notes and staff conduct.
Communicate often and consistently with the Program Director.
Take ownership of the shift and create a positive workflow.
Cultivate Switchpoint’s culture and values on the shift.
Work cooperatively with other shifts.
Cover shift gaps as needed and assist employees in finding coverage when they cannot work.
Hold the team accountable to facility rules.
Perform other duties as assigned.