WESTWOOD BOULDERING GYM SHIFT LEAD

SENDER ONE SERVICE LLC • Los Angeles, CA

1d • $21 - $22 • Onsite

About The Position

A Bouldering Gym Shift Lead is someone who is enthusiastic, self-motivated, and proactive. As a leader and coach, the Bouldering Gym Shift Lead ensures their team creates an outstanding experience for everyone who walks through our doors.

Requirements

• 1+ years of supervisory or leadership experience
• Experience working with kids
• Experience coaching and instructing
• Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.
• Must be fully available to work a Shift Lead shift at least one weekend day per work week (Sun - Sat)
• Must be able to work a minimum of 16 hours or two shifts per work week (Sun - Sat)
• Must be available to attend monthly Shift Lead meetings
• Must be able to attend the Mandatory All Staff Quarterly meeting

Nice To Haves

• Climbing experience preferred
• Knowledge of Rock Gym Pro software preferred

Responsibilities

• Leads by example to help motivate and direct staff to strategically cover Bouldering Gym Specialist, Camp Counselor, and Youth Coach responsibilities, ensuring a smooth execution of daily operations and delivery of quality customer services to guests.
• Acts as "Manager on duty" to resolve customer issues/complaints that escalate beyond what the frontline staff can handle in the absence of the department supervisor and/or manager.
• Oversees all on shift new hire training and keeps the rest of the team informed about their progress.
• Provides positive and constructive feedback and coaching to new hires and existing staff on shift.
• Manages the completion of checklists and ensures staff are completing the tasks throughout the day.
• Manages the daily schedule to ensure all staff are following scheduled breaks & lunches and abiding by state & federal laws.
• Communicates operational, customer service, risk management, and staff issues with Bouldering Gym Manager.
• Leads Huddles to communicate any operational, location, and/or departmental goals, initiatives, and information.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed