Shift Lead

Walgreens•Kettering, OH

1d•$18 - $23

About The Position

The Shift Lead supports store operations and customer experience, opening and closing the store without management when needed. The role includes handling cash and register transactions, preparing the sales floor and stockroom for business, opening the back door for deliveries, and helping team members carry out store procedures. The Shift Lead communicates management-assigned tasks to team members when management is absent and reports disciplinary issues and customer complaints to management. The position also supports inventory, ordering, pricing, merchandising, maintenance, bookkeeping, food handling, and compliance activities. The Shift Lead attends requested training and completes assigned learning modules. Compensation depends on factors including geography, skills, education, and experience; the role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license, as required by state.

Responsibilities

Open and close the store without management as needed, including completing system start-ups, cash handling, and preparing the sales floor and stockroom.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops, and register change requests.
Provide a positive customer experience by greeting customers and patients, offering assistance, resolving issues, and answering questions.
Model and share customer service practices with team members.
Hold store keys and open or close the store as necessary without management.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and account for scanning errors, price verifications, unlisted items, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities in departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, ensure signage is accurate, and complete applicable pricing tasks within required timeframes.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed.
Help maintain a clean, neat, orderly store and request repairs when appropriate.
Follow food separation and placement procedures, rotate consumables using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws for regulated products such as alcohol and tobacco.
Conduct bag checks for team members before they leave the store.
Follow company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent.
Report disciplinary issues and customer complaints to management.