Shift Lead, Paradise Valley (Opening Fall 2026)
About The Position
We're hiring two Shift Leads for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day. As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish. We're looking for two people to fill the following schedules: AM Lead: Tuesday – Saturday PM Lead: Sunday – Thursday
Requirements
- Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred
- A natural leader who steps up without being asked and stays calm under pressure
- Genuine passion for hospitality and elevating the guest experience
- Strong communication skills — with guests and with your team
- Comfortable handling cash, operating POS, and managing product receiving
- Reliable, punctual, and accountable
- Ability to stand for extended periods and lift up to 30 pounds
- Full-time availability for assigned schedule (AM: Tue–Sat or PM: Sun–Thurs), including early mornings, weekends, and holidays
- Must be at least 18 years old
Responsibilities
- Participate in onboarding and training prior to opening
- Learn company service standards, operating procedures, and product knowledge at a leadership level
- Assist with café setup, merchandising, and operational readiness
- Help facilitate team training and support Barista onboarding alongside the General Manager
- Support grand opening events and launch activities
- Open or close the location according to established procedures — you own the shift, start to finish
- Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
- Monitor floor coverage and adjust team positioning in real time based on traffic
- Complete shift reports and communicate key updates to the General Manager daily
- Flag any team performance concerns, guest feedback, or operational issues promptly
- Model the exceptional, attentive guest experience expected of every team member
- Serve as the primary point of contact for guests when the General Manager is not present
- Handle escalations, complaints, and special requests with confidence and good judgment
- Build relationships with regulars and help create a sense of community
- Prepare and serve all menu items to company standards with consistency and care
- Maintain strong product knowledge and confidently educate guests and team members
- Uphold quality, presentation, and food safety standards across every shift
- Receive and verify product deliveries from our Phoenix production warehouse
- Operate the POS system accurately and oversee cash handling procedures
- Maintain cleanliness, organization, and visual standards throughout the café
- Follow and enforce opening, closing, and daily operational procedures
Benefits
- Competitive hourly pay plus tips
- Health, dental, and vision insurance (eligible employees)
- Employee product discounts
- Paid pre-opening training and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
