Shift Lead, Dashmart - Wick Field

DoorDash • Milwaukee, WI

6d

About The Position

DashMart is a local-fulfillment center owned and operated by DoorDash. Customers order household essentials, convenience, grocery, retail, and prepared foods through the DoorDash app, and DashMart team members fulfill orders at a brick-and-mortar store for delivery by Dashers. The Shift Lead works in a local fulfillment center, supporting Site Management in running shifts and delegating tasks. The role has shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory; at some sites, it also includes preparing food in a light-prep kitchen. The Shift Lead takes ownership of assigned shifts, including warehouse and kitchen processes, safety, cleanliness, quality, training, and the handling and protection of company assets. They guide Operations Associates, help ensure safe and productive work, support accurate order fulfillment and smooth Dasher pickups, and contribute ideas to improve operations and customer experience. The role involves active, physical work and professional, respectful interactions with team members and customers.

Requirements

• High school diploma or GED equivalent.
• At least 18 years of age.
• Proven track record of success in food and beverage, warehouse, and/or retail environments.
• Ability to be on one's feet and move heavy products.
• Physical ability, with or without accommodation, to lift up to 50 lbs., depending on the needs of the specific site.
• Ability to operate a pallet jack and hand truck.
• Ability and willingness to obtain and maintain a food handling certificate; DoorDash provides the training.
• Organized and proficient in Google Docs and Google Sheets.
• Flexible schedule and availability for a number of different shifts per week, depending on site scheduling needs.
• Self-motivated, positive, team-oriented, and able to work well with others.
• High integrity and enthusiasm for delighting customers.

Nice To Haves

• A college diploma.

Responsibilities

• Take ownership of assigned shifts, including warehouse and kitchen processes, safety, cleanliness, quality, and training.
• Maintain accountability for inventory, equipment, and company assets, ensuring they are properly handled, stored, and protected from loss or theft.
• Ensure customer orders are fulfilled accurately and with high quality, communicate with customers when issues arise, and help make Dasher pickups go smoothly.
• Guide Operations Associates during shifts, support safe and productive work, and serve as a point of escalation for daily operations.
• Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
• Promote professional and respectful interactions and a positive, safe warehouse atmosphere.
• Contribute ideas to improve operational quality and customer experience.

Benefits

• Market-competitive pay.
• Opportunity for pay increases twice a year based on performance.
• Paid time off and paid sick leave.
• Medical, dental, and vision benefits starting Day 1.
• 401(k) plan with employer matching.
• Gym membership reimbursement up to $75 per month.
• Monthly DashPass subscription, including access to Lyft discounts for full-time employees.
• Employee Assistance Program.
• Career advancement opportunities.
• Paid parental leave.
• Wellness benefits.
• Commuter benefits match.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED