Shift Lead, Dashmart - Wick Field

DoorDash USA•Milwaukee, WI

About The Position

DashMart is a DoorDash-owned and operated local fulfillment center where team members fulfill customer orders in a brick-and-mortar store for Dashers to deliver. The Shift Lead works in a local fulfillment center, supporting Site Management, running shifts, and delegating tasks. The role is responsible for fulfilling orders in a warehouse environment and maintaining inventory; at some locations, it also involves preparing food in a light-prep kitchen. The Shift Lead takes ownership of assigned shifts, including warehouse and kitchen processes, safety, cleanliness, quality, and training. The role guides Operations Associates, supports day-to-day operations across the warehouse and kitchen, helps ensure accurate order fulfillment and smooth Dasher pickups, and contributes ideas to improve operations and customer experience.

Requirements

Proven track record of success in food and beverage, warehouse, and/or retail environments.
Ability to be on your feet and move heavy products; ability to lift up to 50 lbs., with or without accommodation, depending on site needs.
Ability to operate a pallet jack and hand truck.
Ability and willingness to obtain and maintain a food handling certificate; DoorDash provides the training.
High school diploma or GED equivalent.
At least 18 years of age.
Organized and proficient in Google Docs and Google Sheets.
Flexible schedule and availability for a number of different shifts each week, depending on site scheduling needs.
Self-motivated, positive, team-oriented, and high-integrity approach to work.

Nice To Haves

College diploma.

Responsibilities

Run assigned shifts and delegate tasks while supporting Site Management.
Oversee warehouse and, where applicable, kitchen processes, including safety, cleanliness, quality, and training.
Maintain accountability for inventory, equipment, and company assets, ensuring they are properly handled, stored, and protected from loss or theft.
Ensure customer orders are fulfilled accurately and with high quality, communicate with customers when issues arise, and facilitate smooth Dasher pickups.
Guide Operations Associates to work safely and productively and serve as the point of escalation for daily operations.
Support day-to-day tasks in both the warehouse and kitchen and lead by example.
Maintain professional and respectful interactions with team members and customers, contributing to a positive and safe warehouse atmosphere.
Contribute ideas to improve operational quality and the customer experience.
Prepare food in a light-prep kitchen at locations where this is required.

Benefits

Market-competitive pay.
Opportunity for pay increases twice a year based on performance.
Paid time off and paid sick leave.
Medical, dental, and vision benefits starting Day 1.
401(k) plan with employer matching.
Gym membership reimbursement up to $75 per month.
Monthly DashPass subscription; full-time employees also receive access to Lyft discounts.
Employee Assistance Program.
Career advancement opportunities.
16 weeks of paid parental leave.
Wellness benefits.
Commuter benefits match.
11 paid holidays.
Disability and basic life insurance.
Family-forming assistance.
Mental health program.