Shift Lead

Walgreens•Highland Village, TX

1d•$18 - $23

About The Position

The Shift Lead helps operate the store in the absence of store management, including opening and closing, completing required system start-ups and cash-handling tasks, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role supports a distinctive customer experience and assists with daily store operations, inventory, pricing, merchandising, maintenance, and team communication. The Shift Lead serves as a liaison between management and non-management team members when store management is not present, communicates assigned tasks, and reports disciplinary issues and customer complaints to management. The role also attends training and completes requested PPLs.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license, maintained as required by the state.

Responsibilities

Open and close the store in the absence of store management, including completing required system start-ups and cash-handling tasks and ensuring the floor and stockroom are ready for the business day.
Open the store's back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Model and deliver a distinctive, delightful customer experience; greet and assist customers and patients, resolve issues, and answer questions.
Model and share customer-service best practices with team members, including Walgreens service traits and interpersonal habits.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering, including creating, reviewing, and receiving orders and opening the back door for vendor deliveries.
Register related sales on the assigned cash register and account for scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions on order release day and with reverse logistics, including returns and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale-merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes; ensure proper signage and complete additional pricing tasks required by local regulations or compliance programs accurately and on time.
Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
Help maintain clean, neat, and orderly interior and exterior store conditions; request store or system repairs when appropriate.
Help separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the Pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.