Shift Lead

Walgreens•Eden Prairie, MN

20h

About The Position

The Shift Lead helps operate the store when store management is absent, including opening and closing, handling cash, preparing the sales floor and stock room, and receiving deliveries. The role provides customer assistance and supports store operations, inventory, merchandising, pricing, maintenance, compliance, and team communication. The Shift Lead may also assist at the pharmacy out window as requested and must obtain and maintain valid PTCB certification or a pharmacy license when required by state law.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state law.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, complete required system start-ups and cash handling, and ensure the floor and stock room are ready for the business day.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and cash-register change requests.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members with warehouse and vendor ordering processes, including orders that are created, reviewed, and received.
Register sales on an assigned cash register and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays.
Complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities, including in basic departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete related pricing tasks required by local regulations or compliance programs within required time frames.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as necessary or requested.
Help maintain clean, neat, and orderly store conditions and appearance; request store or system repairs when appropriate.
Help separate and place food products according to policies and procedures, including keeping raw and frozen meats on bottom shelves.
Assist with stock rotation for consumable items using first in, first out, and restock outs.
Use store systems and equipment with working knowledge.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent.
Report disciplinary issues and customer complaints to management.