Shift Lead (Del Taco)

LV Petroleum•Littlefield, AZ

17h•Onsite

About The Position

The Shift Lead is responsible for supervising and motivating the team during their shift, ensuring tasks are completed efficiently and to Del Taco’s high standards. This role involves leading by example in providing excellent customer service, maintaining professionalism, and ensuring food quality. The Shift Lead will assign tasks, support staff, and assist with managing and tracking staff performance. They will also ensure customers are greeted and served promptly, handle complaints professionally, and maintain high standards of service, food quality, accuracy, and speed. Additionally, the Shift Lead oversees food preparation, ensures food safety and sanitation guidelines are followed, monitors food levels, and helps manage kitchen and restaurant cleanliness. Accurate cash handling, operating the cash register, processing payments, and balancing the cash drawer are key responsibilities. The Shift Lead will also help manage labor and inventory costs, assist in tracking sales, and ensure daily financial procedures are completed accurately. They will also assist with onboarding and training new employees, provide feedback and coaching, and foster a positive work environment. The Shift Lead ensures the restaurant operates efficiently and safely, adheres to all policies, assists with opening and closing procedures, and communicates effectively with the management team.

Requirements

High school diploma or equivalent (required).
Previous experience in a food service or customer-facing role.
Strong leadership skills with the ability to motivate and guide a team.
Excellent communication and customer service skills, with the ability to handle customer concerns and complaints professionally.
Strong organizational skills with the ability to manage multiple tasks at once in a fast-paced environment.
Ability to address and resolve issues quickly and effectively, ensuring smooth operations.
Ability to ensure that food quality, cleanliness, and safety standards are met consistently.
Ability to work effectively as part of a team and provide support to others when needed.

Nice To Haves

At least 1-2 years of experience in a supervisory role preferred.

Responsibilities

Supervise and motivate the team during your shift, ensuring tasks are completed efficiently and to Del Taco’s high standards.
Lead by example in providing excellent customer service, maintaining professionalism, and ensuring food quality.
Assign tasks to team members based on restaurant needs and priorities, ensuring proper coverage across all areas.
Support staff in completing their duties, providing guidance and training as needed.
Assist with managing and tracking staff performance during your shift and report any issues to the Assistant Manager or General Manager.
Ensure customers are greeted and served promptly, providing a friendly and efficient experience.
Handle customer complaints and concerns in a professional and timely manner, ensuring their satisfaction.
Maintain high standards of service, ensuring food quality, accuracy, and speed of service.
Resolve any customer issues on the spot, and escalate to the manager when necessary.
Oversee food preparation to ensure quality, accuracy, and adherence to Del Taco’s standards.
Ensure that food safety and sanitation guidelines are followed at all times, including proper handling, storage, and cooking of food.
Monitor food levels and work with the team to ensure efficient restocking and preparation for peak hours.
Help manage kitchen and restaurant cleanliness, ensuring the work area is organized, safe, and sanitary.
Ensure accurate cash handling procedures are followed, including operating the cash register, processing payments, and balancing the cash drawer.
Help manage labor and inventory costs during your shift by ensuring appropriate staffing and minimizing waste.
Assist in tracking sales, managing cash deposits, and ensuring daily financial procedures are completed accurately.
Assist with the onboarding and training of new employees, ensuring they are familiar with Del Taco’s procedures and expectations.
Provide feedback and coaching to team members, helping them improve performance and develop their skills.
Foster a positive work environment by encouraging teamwork and a strong work ethic among team members.
Ensure that the restaurant operates efficiently and safely, adhering to all Del Taco policies, procedures, and health and safety regulations.
Assist with opening and closing procedures, ensuring the restaurant is properly secured at the end of each shift.
Communicate effectively with the management team to ensure that operational goals are met and that issues are addressed in a timely manner.