Shift Lead
About The Position
The Shift Lead supports store operations and customer service, including opening and closing the store in the absence of management. The role handles store start-up systems, cash duties, delivery access, and readiness of the sales floor and stockroom. The Shift Lead also helps ensure accurate sales, inventory, pricing, displays, maintenance, and compliance with applicable policies and regulations. The position models and provides a distinctive customer experience, assists and coaches team members, communicates assigned tasks when management is absent, and reports disciplinary issues and customer complaints to management. It also includes attending assigned training and completing requested learning modules.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or a pharmacy license, as required by the state.
Responsibilities
- Open and close the store when store management is absent, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
- Open the store’s back door for deliveries and vendor deliveries.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and cash-register change requests.
- Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices for team members.
- Hold store keys and open or close the store without management as necessary.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
- Register sales on the assigned cash register and account for scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including returns and empty-package processes.
- Assist in evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Perform basic department pricing and daily price changes; ensure appropriate signage and complete related regulatory pricing tasks accurately and on time.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
- Help maintain a clean, neat, orderly store and request store or system repairs when appropriate.
- Help separate and place food items according to policy, rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window as requested.
- Ensure compliance with state and local laws governing regulated products, such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent and serve as a liaison between management and non-management team members.
- Report disciplinary issues and customer complaints to management.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
