Shift Lead - Round Rock

DoorDash USA•Austin, TX

8h•Onsite

About The Position

DashMart is a local-fulfillment center owned and operated by DoorDash, where team members fulfill customer orders in a physical store for delivery by Dashers. The Shift Lead works in a local fulfillment center, supporting Site Management in running shifts and delegating tasks. The role is responsible for fulfilling orders in a warehouse environment and maintaining inventory; some locations also involve preparing food in a light-prep kitchen. The Shift Lead takes ownership of assigned shifts, including warehouse and kitchen processes, safety and cleanliness, quality, training, inventory, equipment, and other company assets. The role guides Operations Associates, serves as a point of escalation for daily operations, helps ensure customer orders are accurate and Dasher pickups go smoothly, and contributes ideas to improve quality and customer experience. The position requires active participation in day-to-day operations in a fast-paced, physical environment.

Requirements

Proven track record of success in food and beverage, warehouse, and/or retail environments.
Ability to stand and move heavy products and, with or without accommodation, lift up to 50 pounds depending on site needs.
Ability to operate a pallet jack and hand truck.
Ability and willingness to obtain and maintain a food handling certificate; DoorDash provides the training.
High school diploma or GED equivalent.
At least 18 years of age.
Organized and proficient in Google Docs and Google Sheets.
Flexible schedule and availability for a number of different shifts each week, depending on site scheduling needs.
Self-motivated, positive, and a team player, with a strong attitude, high integrity, and enthusiasm for delighting customers.

Nice To Haves

A college diploma is beneficial but not required.

Responsibilities

Take ownership of assigned shifts, including warehouse and kitchen processes, safety, cleanliness, quality, and training.
Maintain accountability for inventory, equipment, and other company assets, ensuring they are properly handled, stored, and protected from loss or theft.
Ensure customer orders are fulfilled accurately and with high quality.
Communicate with customers when issues arise and help ensure Dasher pickups go smoothly.
Guide Operations Associates through their shifts, promoting safe and productive work and serving as a point of escalation for daily operations.
Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example.
Interact professionally and respectfully with team members and customers to maintain a positive and safe warehouse atmosphere.
Contribute ideas to improve operations, quality, and customer experience.

Benefits

Market-competitive pay.
Opportunity for pay increases twice a year based on performance.
Paid time off and sick leave.
Medical, dental, and vision benefits starting Day 1.
401(k) with employer matching.
Gym membership reimbursement up to $75 per month.
Monthly DashPass subscription, including access to Lyft discounts for full-time employees.
Employee Assistance Program.
Career advancement opportunities.
16 weeks of paid parental leave.
Wellness benefits.
Commuter benefits match.
11 paid holidays.
Disability and basic life insurance.
Family-forming assistance.
Mental health program.
Flexible paid time off/vacation for salaried roles, plus 80 hours of paid sick time per year.
For hourly roles, vacation accrued at about one hour per 25.97 hours worked and paid sick time accrued at one hour per 30 hours worked.