Shift Lead - Oxford

Raindrop Car Wash•Anniston, AL

1d•Onsite

About The Position

The Shift Lead acts as an extension of site management, supporting daily operations and helping ensure the team performs at a high level. This role is hands-on and fast-paced, requiring strong leadership, attention to detail, and the ability to keep the wash tunnel running efficiently during assigned shifts. While not responsible for full-site leadership, the Shift Lead is expected to uphold company standards, coach team members in real time, and assist with basic troubleshooting.

Requirements

Strong verbal communication and leadership skills
Ability to multitask and lead by example in a high-volume environment
Reliable attendance with flexible scheduling availability
Working knowledge of car wash equipment and operational flow
Quick problem-solving skills and situational awareness
Calm, confident approach under pressure
Team-oriented mindset with a willingness to support both coworkers and customers
Strong attention to detail and pride in maintaining site standards
Ability to stand and move for extended periods and lift 35+ pounds as needed

Responsibilities

Drive membership sales while operating in the kiosk lane, especially during peak hours
Serve as acting supervisor when upper management is not present
Ensure proper staffing coverage and positioning of customer service associates
Provide immediate coaching, feedback, and redirection as needed
Keep prep, lot, and kiosk operations organized, active, and on schedule
Monitor tunnel performance and assist with maintaining uptime
Identify, document, and resolve basic equipment or chemical delivery issues
Maintain a clean, safe, and welcoming site environment