Full-Time Shift Lead – Crystal Lake, IL

Dutch Bros Coffee • IL - 5999 Northwest Hwy - IL0506, IL

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About The Position

As a Shift Lead at Dutch Bros Coffee, you uphold the company’s vision, culture, and core values on every shift. You serve as a leader within the shop, communicate internal and external feedback to leadership, and handle operational tasks that allow the crew to focus on delivering a positive customer experience. You help lead and prepare Broistas, support training, and assist shop leadership with inventory, shop setup, cleanliness, and quality assurance.

Requirements

• No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
• Successfully complete the most recent flowcheck with a score of at least 90% and on time.
• Obtain and maintain a Food Handler Permit or Certification as required by applicable state and local regulations.
• Complete, pass, and maintain mandatory certificates, training, and knowledge tests required by Dutch Bros standards and applicable company policies and regulations.
• Be available to work a minimum of 32 hours per week.
• Be available for a flexible, changing schedule that may include early mornings, evenings, and weekends.
• Demonstrate the Broista Levels of Leadership expectations, including anchors and level-up arrows.
• Meet the physical requirements of the role, including prolonged standing and walking, occasional lifting or carrying up to 65 pounds, and frequent communication and cash handling.

Nice To Haves

• Six months of Broista experience at Dutch Bros is preferred.

Responsibilities

• Lead the experience for Broistas on shift and help ensure every customer receives a positive experience.
• Cultivate the Dutch Bros atmosphere and standards, ensure Broistas meet expectations, and help solve problems during shifts.
• Prepare Broistas for specials and promotions and support a positive, customer-focused attitude.
• Model the expectations of the Broista role and demonstrate drink and operational fundamentals.
• Train new Broistas in operational and cultural expectations, including the Manifesto.
• Help prepare the next shift by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
• Assist the Shop Manager and Shop Lead with inventory management and other delegated duties.
• Communicate with managers and share wins and opportunities for improvement with shop leaders.
• Attend mandatory meetings, know available resources, and follow company policies and procedures.
• Help ensure shop setup and cleanliness standards are met.
• Support follow-up on Quality Assurance inspections and the accountability process.
• Be available for Shift Lead shifts, shop meetings, and culture-building events.

Benefits

• Free Dutch Bros swag.
• Free coffee under the Employee Drink Policy.
• Paid volunteer hours.
• Employee Assistance Program.
• Access to a Financial Wellness Platform.
• 401(k) eligibility after one year of employment.
• Education Benefit Program after one year of employment.
• For full-time Shift Leads: employer-paid medical, dental, and vision insurance; sick time as applicable by state law; paid time off; and six paid holidays per year.
• Qualifying candidates may be eligible for relocation compensation if accepting a job offer that requires relocation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed