Shift Lead - Aurora
About The Position
DashMart is a local-fulfillment center owned and operated by DoorDash, where team members fulfill customers’ convenience, grocery, retail, and prepared-food orders in a physical store for Dashers to deliver. The Shift Lead works in a local fulfillment center, supporting Site Management in running shifts and delegating tasks. The role has responsibility for order fulfillment and inventory in a warehouse environment and, at some locations, light food preparation in a kitchen. The Shift Lead takes ownership of assigned shifts, including warehouse and kitchen processes, safety, cleanliness, quality, and training. They guide Operations Associates, keep the team working safely and productively, and serve as an escalation point for daily operations. The role also involves maintaining customer order quality, communicating with customers about issues, facilitating Dasher pickups, safeguarding inventory and equipment, supporting operations across the warehouse and kitchen, and contributing ideas to improve quality and customer experience.
Requirements
- Proven track record of success in food and beverage, warehouse, and/or retail environments.
- Ability to stand and move heavy products, and physical ability, with or without accommodation, to lift up to 50 pounds depending on site needs.
- Ability to operate a pallet jack and hand truck.
- Ability and desire to obtain and maintain a food handling certificate; DoorDash provides the training.
- High school diploma or GED equivalent.
- At least 18 years of age.
- Organized and proficient in Google Docs and Google Sheets.
- Flexible schedule and availability for multiple shifts per week, depending on the hiring site's scheduling needs.
- Self-motivated, positive, and a team player, with high integrity and a customer-focused attitude.
Nice To Haves
- College diploma.
Responsibilities
- Take ownership of assigned shifts and oversee warehouse and kitchen processes, safety, cleanliness, quality, and training.
- Maintain accountability for inventory, equipment, and other company assets, ensuring they are handled and stored properly and protected from loss or theft.
- Fulfill customer orders accurately and ensure they are delivered with high quality.
- Communicate with customers when order issues arise and help ensure Dasher pickups go smoothly.
- Guide Operations Associates during shifts, promote safe and productive work, and serve as the point of escalation for daily operations.
- Support day-to-day operations in both the warehouse and kitchen, assist with tasks, and lead by example.
- Interact professionally and respectfully with team members and customers, helping maintain a positive and safe warehouse atmosphere.
- Contribute ideas to improve operational quality and customer experience.
- Prepare food in a light-prep kitchen at locations where this is part of the operation.
Benefits
- Market-competitive pay.
- Opportunity for pay increases twice a year based on performance.
- Paid time off and sick leave.
- Medical, dental, and vision benefits starting on Day 1.
- 401(k) with employer match.
- Gym membership reimbursement up to $75 per month.
- Monthly DashPass subscription, including access to Lyft discounts for full-time employees.
- Employee Assistance Program.
- Career advancement opportunities.
- 16 weeks of paid parental leave.
- Wellness benefits.
- Commuter benefits match.
- 11 paid holidays.
- Disability and basic life insurance.
- Family-forming assistance.
- Mental health program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
