Lead

Jersey Mike's•Greensburg, IN

8d•$11 - $13•Onsite

About The Position

At Jersey Mike’s, we believe in serving more than great subs — we serve community, quality, and authenticity. Since day one, our mission has been simple: serve fresh, high-quality food with a commitment to exceptional service. From freshly sliced meats and cheeses to bread baked in-house, every order is made with care. At Jersey Mike’s, every team member plays an important role in delivering a genuine and memorable experience for every guest. The Shift Lead supports daily restaurant operations by guiding team members, ensuring consistent execution of company standards, and delivering an outstanding guest experience. This role acts as the leader on duty and works closely with management to maintain quality, service, and operational efficiency.

Requirements

Previous restaurant or leadership experience preferred
Strong communication, leadership, and problem-solving skills
Ability to work in a fast-paced environment and manage multiple priorities
Dependable, accountable, and team-oriented
Flexible availability, including evenings, weekends, and holidays

Responsibilities

Lead and support Crew Members during shifts to ensure smooth and efficient operations
Provide coaching, direction, and real-time feedback to team members
Deliver excellent guest service and resolve guest concerns professionally
Ensure product quality, accuracy, and presentation meet company standards
Monitor and enforce food safety, sanitation, and cleanliness requirements
Assist with opening and closing procedures, including cash handling and shift reporting
Delegate tasks effectively to maintain productivity during peak business periods
Support training and onboarding of new team members
Maintain a clean, organized, and welcoming work environment
Step into Crew Member responsibilities as needed, including food preparation and guest service