Airport Shift-Lead Supervisor

LAZ Parking Georgia•Memphis, TN

2d•Onsite

About The Position

The Shift-Lead Supervisor oversees the Airport parking facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision. This candidate must be flexible as it is a very multitasking position and able to work outdoors. Responsibilities include cashiering, shuttling, customer service and other various assigned tasks.

Requirements

Must be flexible to work all shifts; 6am-2pm, 2pm-10pm, and 10pm-6am.
Must have a Valid Driver's License for at least 2 years.
Must have previous experience as a shift-lead or supervisor.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent teambuilding and interpersonal skills.
Ability to lift, push and pull at least 50 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
Willingness to work in the elements – heat, wind, snow, rain, etc.

Nice To Haves

Supervisory experience is preferred but not required.
Strong customer service experience.
Parking industry experience is preferred but not required.

Responsibilities

Ensures staff adheres to rules of conduct, policies and procedures.
Supervises, mentors, and trains staff on day-to-day activities.
Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Assist customers over intercom system, in lobbies, lanes, and in the parking office.
Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
Assists with periodic training as needed.
Assists with creation of weekly garage schedule.
Resolves customer service issues or questions as needed.
Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Accept monthly and debit payments and process credit cards.
Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
Other related duties as assigned.