Supervisor - Airport Lounge

Hyde Park Hospitality • Boston, MA

2d • $0 - $22 • Onsite

About The Position

Hyde Park Hospitality (HPH) is seeking a Full-Time Supervisor with flexible availability to oversee a team of 10-15 employees per shift at The Lounge within Boston Logan International Airport. The supervisor will be responsible for ensuring customer satisfaction, maintaining company standards of quality and safety, and coordinating administrative and operational activities. This role also involves performing bartender, concierge, and customer service duties, requiring proficient knowledge of all operational policies and procedures.

Requirements

• High school diploma or GED.
• Proficient PC skills including Microsoft Office Suite, Email and Excel.
• Must be at least 18 or 21 years of age as applicable by state law.
• Must be able to handle multiple tasks at once.
• Possess excellent interpersonal skills in order to communicate effectively to customers and passengers in a friendly and professional manner.
• Knowledge of and experience in general office/document administration.
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Ability to read, write, fluently speak and understand the English language.
• Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views.
• Ability to read, analyze, and complete documents for compliance such as the Alcohol Management Certification, Liquor License requirements, month-end customer audits, professional journals, safety rules, operations and internal policy and procedure manuals.
• Must be able to stand during entire scheduled shift.
• Ability to handle the stress of a fast-paced work shift up to ten (10) hours.
• Ability to speak effectively in one-on-one and small group situations before customers or Company team members.
• Ability to read and interpret basic documents, and comply with all company policies and procedures.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk.
• Must be able to lift 40 pounds, 40 inches high without the aid of another person.
• Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart.
• Personal appearance and grooming that will present a favorable corporate and customer image.
• Must be able to pass and obtain security background check and clearance to work in airport environment.

Nice To Haves

• Two years previous customer service or hospitality experience and/or training, or equivalent combination of education and experience preferred.
• Possessing basic working knowledge of alcoholic beverages.
• Possessing working knowledge and comprehension of a standard declining budget.
• Possessing understanding of basic bookkeeping and accounting skills.
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification.

Responsibilities

• Overseeing a team of 10-15 employees per shift.
• Working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety.
• Coordinating administrative and operational activities of assigned team members.
• Performing a full range of bartender, concierge and customer service duties.
• Interacting with airline/airport passengers via a premier clubroom/bar environment.
• Coordinating with Lounge Manager to reorder liquor and food inventory.
• Coordinating with Lounge Manager to resolve service issues requested by guests.
• Meeting customer and passenger needs through communication and courteous customer service skills.
• Monitoring number of alcoholic beverages served to passengers and alerting management to potential problems.
• Verifying and/or performing daily inventory count.
• Maintaining a thorough knowledge of all required regulatory agency requirements.
• Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable.
• Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
• Completing and submitting paperwork related to new hires.
• Coordinating with manager and payroll department regarding timesheets.
• Restocking snack, coffee, cups, glasses, ice, etc. in all service areas.
• Completing paperwork related to daily liquor usage/inventory/orders.
• Performing administrative tasks as required.
• Motivating assigned team members to achieve desired results.
• Solving practical problems and dealing with a variety of passenger/customer issues.
• Performing tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment.
• Following all lawful safety, health and liquor rules and regulations.
• Reporting to work on a regular and timely basis.

Benefits

• Airport badging fees covered
• Parking passes covered
• Commute stipend ($100 monthly)
• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED