Shift Lead, Retail - Rock Shop

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

3d•Onsite

About The Position

The Retail Lead is responsible for assisting the Retail Managers with the day-to-day operations of all retail outlets, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards are followed.

Requirements

GED or High School degree required
2-4 years of high volume retail supervisory experience
Knowledge of inventory, merchandising, and key holder experience
Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
Ability to work a flexible schedule to meet the needs of the business

Nice To Haves

bilingual preferred

Responsibilities

Markets retail merchandise to Guests
Stock and re-stock the Retail area to ensure an adequate inventory of all goods
Perform cash and/or credit transactions with Guests
Maintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering procedures
Ensures Guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines
Promotes positive public/employee relations at all times
Maintains a clean, safe, hazard-free work environment within area of responsibility
Continuously provides employees with verbal recognition, direction, and support.
Motivate employees daily by having a positive attitude and having an open line of communication
Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
Monitors/coaches employees on performance, compliance with procedures and workload.
Ensure employees follow safety, sanitation and security procedures.
Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/retail performance.
Assists in opening & closing the retail store as needed.
Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.
Organize visual merchandise displays in order to increase foot traffic and sales.
Assist management with and helps prepare for retail inventory (when applicable).
Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits
Performs all other related and compatible duties as assigned