Shift Engineer

Highgate Hotels•Boston, MA

8d•Onsite

About The Position

The Shift Engineer is responsible for ensuring that The Atlas Hotel is maintained in the best possible condition at all times while minimizing inconvenience to guests and employees. The position performs preventive maintenance, repairs, system monitoring, guest-request response, emergency support, and grounds upkeep. The hotel is a new property in Boston, described as a place where local connection meets global inspiration and hospitality intersects with thought leadership.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field required.
At least one year of progressive experience in a hotel or related field preferred.
Must be able to communicate effectively verbally and in writing with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must demonstrate professionalism and genuine, intuitive service.
Must be able to handle problems, anticipate needs, understand and apply complex information from various sources, and maintain confidentiality.
Must be able to show initiative and anticipate guest or operational needs.
Must maintain regular attendance in accordance with hotel standards and scheduling needs.
Must maintain high standards of personal appearance and grooming, including wearing the proper uniform.
Must comply with hotel standards and regulations to support safe and efficient operations.
Flexible and long hours are sometimes required.
Heavy work: exerting more than 100 pounds of force occasionally, more than 50 pounds frequently, and/or more than 20 pounds.

Nice To Haves

Trade school and/or college coursework in a related field is helpful.

Responsibilities

Perform preventive maintenance and repairs in guest rooms and public areas, including plumbing, electrical, HVAC systems, furniture, fixtures, and finishes.
Maintain and service major building systems, including boilers, chillers, HVAC, electrical, and plumbing infrastructure.
Diagnose, troubleshoot, and repair mechanical, electrical, and plumbing issues involving water lines, pumps, kitchen equipment, and air-conditioning systems.
Complete routine maintenance such as replacing and programming televisions, repairing electronic lock systems, and installing or repairing lighting components.
Perform carpentry and cosmetic repairs, including furniture repair, sheetrock finishing, painting, and wall-covering restoration.
Monitor equipment by taking and recording readings, testing cooling towers, and identifying abnormalities.
Read and interpret blueprints, schematics, and wiring diagrams to support troubleshooting and repairs.
Maintain accurate records of preventive maintenance, repairs, and equipment performance.
Ensure work complies with applicable local, state, and federal codes and safety standards.
Respond to guest service requests and emergency calls within 10 minutes.
Follow emergency procedures and provide operational support during critical situations.
Complete daily shift engineer checklists and promptly report irregularities.
Maintain exterior areas through snow removal and routine grounds upkeep, including leaf and debris removal.
Care for and organize tools, equipment, and workspaces, keeping them clean and safe.
Identify and report safety hazards to the Director of Engineering in a timely manner.
Attend required hotel meetings and trainings; maintain regular attendance and proper uniform and grooming standards.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
Cross-train in other department-related areas and maintain confidentiality of information.
Perform other duties as requested by management and maintain a warm, friendly demeanor.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities
Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Washington employees: 8 paid holidays per year; up to 20 vacation days per year based on classification and length of service; paid sick and safe time accrues at 1 hour per 30 hours worked, with up to 72 hours of unused time carried over.
For Colorado employees: 8 paid holidays per year (Denver employees receive 64 hours of designated holiday time per calendar year); up to 20 vacation days per year based on classification and length of service; 6 days or 48 hours of paid sick leave per year, accrued at 1 hour per 30 hours worked.
For California employees: 8 paid holidays per year; up to 20 vacation days per year based on classification and length of service; paid sick time accrues at 1 hour per 30 hours worked, subject to the described carryover and location-specific provisions.