Shift/Duty Manager Ramp Services YOW

Swissport International AG • Ottawa, ON

1d • Onsite

About The Position

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. This role is accountable for daily operations, maintaining and improving customer and company safety and quality standards, and maintaining good relations with customers and airport authorities. The Shift/Duty Manager will manage and control all staff assignments, hold daily briefings, provide support to front line management, and coach and train employees to effectively improve operations. They will also ensure workforce adherence to company policies and procedures, and perform other duties as assigned.

Requirements

• High school diploma or equivalent required
• Minimum 3 years Ramp Supervisor experience
• Excellent verbal and written communication skills
• Excellent knowledge of Ramp Operations
• Strong organizational and multi-tasking skills
• Leadership ability
• Customer focus and quality awareness
• Ability to deal with conflict
• Valid Driver’s License

Nice To Haves

• Degree preferred

Responsibilities

• Accountable for daily operations
• Maintain and improve customer and company safety and quality standards
• Maintain good relations with customers and airport authorities
• Manage and control all staff assignments
• Hold daily briefings with all levels of management
• Provide support to front line management
• Coach and train all employees to effectively improve operations
• Ensure workforce adherence to company policies and procedures
• Other duties as assigned

Benefits

• Competitive pay
• Paid training
• Group benefit
• Free parking
• Uniform provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED