Duty Supervisor, Cargo & Ramp

Canadian North•Iqaluit, NU

19h•Onsite

About The Position

The Rotational Duty Supervisor, Cargo and Ramp is responsible for overseeing flight and warehouse operations, while supporting customer-facing teams to ensure safe, efficient, and high-quality service delivery. This role provides direct leadership and support to Cargo Attendants, Agents, and Coordinators, while enhancing operational oversight to improve customer service, operational effectiveness, and overall efficiency within cargo and ramp operations.

Requirements

High School diploma or equivalent related work experience
Two (2) years of previous relevant experience
Fully proficient Computer Skills (MS Office)
Extensive operating knowledge of Skyline
Extensive knowledge of SLA, inventory Control, bin checks, AWB and shipment priorities
Operational experience in Cargo and/or Ramp operations is required
Must be able to complete the requirements for certification in Dangerous Goods handling and Dangerous Goods Acceptance
Commitment to excellent internal and external customer service
Strong organizational skills and ability to manager multiple priorities and deadlines
Excellent interpersonal and communication skills (written and spoken)
Excellent leadership skills with the ability to coach and motivate others
Valid Driver's license is required
Ability to obtain and retain an Airport Restricted Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

Nice To Haves

Experience supervising in a unionized environment (preferred)

Responsibilities

Provide oversight to ramp and warehouse operations to ensure operations are performed in accordance with regulatory, Company and Customer requirements.
Provide oversight for all Cargo attendants, agents and Coordinators
Responsible to ensure the Cargo team is compliant with training, policies, and procedures (e.g. safety, regulatory trainings, departmental, equipment, security, Dangerous Goods handling, Dangerous Goods Acceptance, Skyline)
Responsible to oversee and assist the day to day freight inventory, Daily SLA, Priority shipment, inventory Control and bin checks and the NND paperwork completion
Responsible to ensure the Cargo team completes all equipment inspections, daily maintenance (fueling, oil levels, etc) and report all unserviceable equipment to the GSE team
Responsible to maintain organization and cleanliness in the warehouses and all surrounding areas where cargo and equipment is stored
Provide leadership and direction during regular and irregular operations to the employees
Coordinate with other departments to ensure customer satisfaction and on time performance
Coordinate with customers to ensure customer satisfaction and on time performance
Provides support functions, including, but not limited to , training, assignments, uniform adherence and supervise the team with the flow of cargo concerns and queries
Responsible to review all daily sales reports and high value shipments
Provide support and assistance for flight manifesting and load planning
Assist with initial and recurrent training programs and scheduling
Support the implementation of SOP's, processes, safety initiatives, employee communications
Support attendance management and participate as required in employee performance management
Support the Manager to complete internal and third-party audits
Other duties as assigned

Benefits

3 weeks of vacation upon hire
Extended health, dental, and life insurance (after 1 month)
Short- & long-term disability coverage (after 1 month)
Retirement savings plan (after 6 months)
Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
Cargo shipping privileges (per company policy)
Opportunities for advancement within a trusted Canadian airline
Competitive Pay & Benefits
Discounted Travel + Free Travel Passes
Career Growth
Travel assistance and rotational accommodations are provided