Sheriff Telecommunicator I

Eureka County•Eureka, NV

18d

About The Position

Telecommunicator I works under general supervision to receive, assess, and process emergency and non-emergency calls for county law enforcement, fire, and EMS departments. The role answers information inquiries from the public and justice agencies, dispatches patrol, fire, and EMS units, maintains records and documents, and communicates with the public and agencies in person and by telephone. The position receives 911 calls, determines the nature and location of emergencies, verifies information, prioritizes responses, dispatches units, and relays information between callers, field officers, and emergency response units. It may provide emergency medical instructions using locally approved protocols and must communicate calmly and effectively with distressed callers. The position also responds to radio calls, supports field personnel, searches and maintains criminal justice records, processes information requests, and performs clerical and public-facing duties for the Sheriff’s Department. Work is performed in a high-call-volume emergency telecommunications environment. The role involves extended periods seated and monitoring computer screens, frequent interruptions, radio noise, and stressful situations. The work environment is generally clean, with limited exposure to dust, fumes, or odors. Employees have access to EAP and Peer Support Networks.

Requirements

High school diploma or GED.
One year of administrative or clerical support experience is preferred.
Ability to pass a background investigation and qualify for certification to operate NCIC, NCJIS, and related systems; required certification must be maintained and current throughout employment.
Valid Nevada driver’s license.
Knowledge of radio-telephone operations, Computer Aided Dispatch and 911 systems, emergency-call processing, communications software, business arithmetic, geographic features and directions, warrant and NCIC/NCJIS procedures, law-enforcement codes and practices, call screening, phone etiquette, office procedures, and records management.
Ability to work under pressure, exercise good judgment, and make sound, timely decisions in emergency and non-emergency situations.
Ability to communicate clearly and concisely, listen effectively, elicit information from upset or irate individuals, and interact successfully with people from varied socioeconomic, ethnic, and cultural backgrounds.
Ability to perform public-safety call-taking, dispatching, and 911 duties; follow oral and written instructions; recall and categorize information; and contribute to team goals.
Ability to work in a high-call-volume environment, remain alert and responsive while monitoring computer displays, handle frequent interruptions and stressful situations, and remain seated for extended periods.
Mobility to work in a typical office setting and use standard office equipment; strength to lift and carry up to 25 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person, by telephone, and by radio.

Nice To Haves

One year of administrative or clerical support experience is preferred.

Responsibilities

Receive, assess, and process emergency and non-emergency calls for law enforcement, fire, and EMS; answer 911 calls and transfer callers to the appropriate agency when necessary.
Ask callers questions to establish the nature and location of emergencies, verify information, determine response priority, dispatch appropriate units, and relay pertinent information between callers, field officers, and emergency response units.
Provide emergency medical instructions using locally approved protocols and communicate effectively with callers who may be distressed, angry, hysterical, or frightened.
Respond to radio calls from law enforcement and emergency personnel and provide backup communications for public works and the school district.
Search local and state and federal criminal justice databases for records including warrants, protection orders, offender status, and criminal history; confirm active warrants and transportation requirements; verify and disseminate information to field officers.
Use communications-center technology, which may include text-to-911, live-stream video, phone systems, records management systems, mapping systems, and radio systems.
Process information requests from the public and justice agencies; determine whether information may be released, whether supervisor review is needed, or whether referral to another agency is appropriate.
Maintain computer logs of radio and telephone activity; operate video, audio, and audio-logging equipment; maintain local databases, house-watch lists, and emergency-contact information; complete daily and monthly reports.
Process work cards, traffic accident and case reports, registrations, concealed weapon permits, civil-process requests, and identification files; ensure related records and database entries are complete and accurate.
Sort, index, and file logs, correspondence, reports, and other materials; maintain accuracy, validity, and completeness of NCIC, NCJIS, and NLETS records.
Assist the public with information about law enforcement, medical and fire services, community amenities and events, and indigent aid; receive bail bonds or citation payments; assist with detention visitation; and accept fees for Sheriff’s Department services.
Participate in performance assessments and improvement activities, including system audits, call reviews, training, and assigned tasks.
Represent the County with dignity, integrity, and cooperation in dealings with staff and the public.