Sheriff's Telecommunicator Sergeant

Hennepin County•Plymouth, MN

9d•Onsite

About The Position

The Hennepin County Sheriff's Office is seeking a full-time civilian supervisor for the 911 Emergency Dispatch Center (EDC). The Sergeant serves as the first-line operational supervisor in the center, which provides emergency and non-emergency services to 39 cities in Hennepin County, dispatching for 27 law enforcement agencies and 24 fire departments and coordinating four EMS providers. The position is located at the EDC, 1245 Shenandoah Lane North, Plymouth, Minnesota. The center operates 24 hours a day, seven days a week, and the role requires availability for various shifts, including day, evening, overnight, on-call, holiday, and weekend hours. New Employee Orientation for benefit-earning employees takes place in person in downtown Minneapolis. The anticipated start date is January 25, 2027. The Sergeant supervises dispatch staff and helps maintain operational coverage and service levels. The role includes staff coaching and support, participation in employee investigations, monitoring dispatch communications and equipment, supporting training and quality assurance, maintaining situational awareness and notifying relevant parties, and building positive relationships with internal and external customers. The position may also conduct EDC tours and presentations and attend meetings. The Hennepin County Sheriff's Office serves the county's 1.2 million residents. Its duties include managing the county jail, providing security to the district court, and patrolling county waterways, as well as specialized initiatives. The office's mission is to provide quality professional services while building meaningful, sustainable relationships with communities and partners to ensure justice and safety for all. Hennepin County describes its work as serving residents through transformative services that eliminate disparities and inequities and create opportunity. The county highlights meaningful community-impacting work, competitive pay, work-life balance, benefits, and opportunities to grow. Candidates must have no felony convictions and may be required to complete a drug test and/or background check. During the six-month probationary period, applicants must successfully complete a drug test, medical examination, psychological examination, and extensive background investigation, including criminal, employment, and financial checks. Interview invitations are based on an assessment of education and experience.

Requirements

At least 18 years of age.
Either two or more years of dispatch experience in an approved dispatch environment, or one or more years of dispatch experience in an approved dispatch environment and two or more years of general supervisory experience.
Must have no felony convictions.
Must successfully complete a drug test, medical examination, psychological examination, and extensive background investigation during the six-month probationary period.

Nice To Haves

Experience as a lead worker or supervisor.
Experience dispatching police, firefighters, and/or EMS.
Experience as a first responder, such as a police officer, firefighter, or emergency medical technician/paramedic.
Skill in complex research involving planning, modifying methods and procedures, and analyzing organizational issues.
Strong written and verbal communication skills.
Advanced skill in a variety of computer applications.
Ability to use radio, telephone, and computer dispatching systems, including computer-aided dispatch systems, Enhanced E911 emergency phone systems, multichannel computerized communication consoles, and multiline phone systems.
Ability to respond to administrative inquiries and complaints and prepare reports for intradepartmental use.
Ability to represent the division at conferences and meetings and serve as division head in the absence of administrative superiors.

Responsibilities

Supervise and review the work of staff operating a 911 primary answering point and dispatching public safety response units, ensuring policies, procedures, and public safety practices are followed.
Assist scheduling staff with coverage, standby staffing, callouts, and shift assignments; monitor breaks and other time away from operations to maintain service-level goals.
Coach and counsel staff, and assist with preparing and conducting internal and external investigations into employee misconduct, including making recommendations regarding discipline.
Maintain awareness of events in the county and make necessary notifications.
Support the training team's daily activities by providing feedback, monitoring and encouragement, and assisting telecommunicators with difficult emergency calls.
Monitor telecommunicators' phone calls and radio traffic to improve performance and identify training needs.
Monitor computer and other technical equipment used in the 911 Emergency Communications Center, troubleshoot problems and failures, and contact technical support when needed.
Maintain positive relations with internal and external customers, including dispatched police and fire departments, citizens, and emergency service agencies and staff.
Participate in and assist with quality assurance reviews of Fire, EMS, and Law Enforcement calls.
Conduct tours and presentations of the EDC and plan and/or attend meetings.