Shelter Support Staff

CENTRAL ARIZONA SHELTER SERVICES INC•Charlottesville, VA

2d•Onsite

About The Position

Central Arizona Shelter Services (CASS) is seeking two dependable, compassionate, and customer-service-focused individuals to join our team as Shelter Support Staff. This position plays an important role in maintaining a safe, welcoming, and supportive environment for individuals and families who are overcoming homelessness. Shelter Support Staff interact directly with clients, coworkers, vendors, and community partners and are expected to provide professional and respectful service at all times.

Requirements

Minimum age of 18
High school diploma or equivalent
Possess a moderate level of proficiency in data entry, Microsoft Word and Excel.
Dependable and able to consistently report for assigned shifts.
Comfortable working with individuals from a variety of backgrounds and life circumstances.
Can remain professional and respectful during challenging interactions.
Strong customer service and communication skills.
Can work both independently and as part of a team.
Comfortable walking throughout a multi-level facility and regularly using stairs during their shift.
Understand the importance of maintaining appropriate professional boundaries.

Nice To Haves

Bilingual in English and Spanish
Experience working with the homeless and / or impoverished
Competent in inter-personal conflict transformation
CPR-First Aid certification within 90 days of employment
Naloxone (Narcan) training within 90 days of employment

Responsibilities

Conducting hourly safety walks throughout three floors of the facility, including regularly using stairs, to help ensure the safety of employees and clients and identify potential hazards, including fire or safety concerns.
Providing hygiene products and other basic-needs items to clients.
Checking clients into the shelter and accurately completing processes required to ensure their bed is reserved for the next 24 hours.
Assisting with meal distribution.
Responding to client questions and providing assistance within the scope of the position.
Maintaining awareness of activity throughout the shelter and communicating safety or operational concerns to the appropriate team member.
Providing excellent customer service to clients, coworkers, vendors, visitors, and community partners.
Treating every individual with professionalism, dignity, compassion, and respect.
Completing other shelter-support duties as assigned.
Enter relevant data in HMIS accurately and according to Shelter policies and procedures.
Maintain complete and organized files including shelter intakes.
Prepare Incident Reports (IR) and other reports and distribute as needed.