Shelter Support Specialist
About The Position
The Shelter Assistant is responsible for providing shelter services, maintaining the safety and security of the shelter and enforcing shelter policies during assigned shift. This role requires utilizing knowledge of PADS policy and procedure to maintain services and safety of the shelter. The position involves overseeing shelter services including access to lockers, sleeping rooms, sitting/rec areas, showers, dining area, meals, and laundry. The Shelter Assistant will also assist clients with life skills training in collaboration with case management staff, help keep the shelter clean, and answer incoming phone calls. A key aspect of this role is working effectively with a diverse population, including individuals with mental health, physical health, and substance abuse diagnoses, and maintaining professional judgment in handling disputes and challenging behaviors. The ability to manage multiple requests, triage situations, and determine when to call for crisis intervention or 911 is essential. The role also includes monitoring shelter security, building professional rapport with clients, using nonviolent crisis intervention methods, respecting client privacy and confidentiality, maintaining ethical boundaries, and keeping required records. Regular, reliable attendance is expected, along with performing other duties as assigned by the Supervisor.
Requirements
- High School Graduate or General Education Degree (GED)
- Previous experience preferred
- Microsoft Office, Word, Excel, Outlook skills
- Must have and maintain a valid driver's license.
- Ability to use Phone, Fax, Copier, and file
Responsibilities
- Provide shelter services, maintain safety and security, and enforce shelter policies.
- Utilize knowledge of PADS policy and procedure.
- Oversee shelter services including access to lockers, sleeping rooms, sitting/rec areas, showers, dining area, meals, and laundry.
- Assist clients with life skills training in collaboration with case management staff.
- Assist in keeping the shelter clean, including doing shelter laundry.
- Answer incoming phone calls.
- Work effectively with a diverse population, including people with mental health, physical health, and substance abuse diagnoses.
- Maintain professional, calm, objective judgment in handling disputes and challenging behaviors.
- Manage multiple requests or situations and triage/prioritize.
- Determine when to call crisis or 911.
- Write SIRs when necessary.
- Understand and follow appropriate policies, procedures, rules, and regulations.
- Assist with program supply monitoring, ordering, and stocking.
- Monitor shelter security including parking lot, surveillance cameras, doors, etc.
- Build professional rapport with clients, observing objective boundaries, while assisting clients in building skills in their recovery, resiliency, and independence.
- Use nonviolent crisis intervention methods to de-escalate clients.
- Respect the privacy, confidentiality, and property of clients.
- Maintain ethical and professional boundaries.
- Keep and maintain appropriate and required records.
- Perform all other duties as assigned by Supervisor.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
