Shelter Support Staff

Endeavors • Tempe, AZ

15h • Onsite

About The Position

Shelter Support staff provide direct client support and assist with daily shelter operations to ensure a safe, welcoming, and trauma-informed environment for residents. This role involves maintaining a safe and structured environment, building positive relationships with clients and staff, monitoring shelter areas, assisting clients with resources and referrals, supporting client check-in/check-out, conducting wellness checks, responding to client needs and crisis situations, utilizing positive behavioral management techniques, supporting residents in problem-solving, consulting with supervisors, conducting client intakes, maintaining documentation, identifying and reporting incidents, ensuring facility cleanliness and safety, teaching life skills, assisting with shelter operations and supplies, receiving vendor deliveries, maintaining equipment, conducting neighborhood patrols, and gaining knowledge of organizational policies. The position also requires demonstrating exceptional customer service.

Requirements

• High School Diploma or GED required.
• Ability to work flexible schedules including weekends, holidays, and overnight shifts.
• Driver’s License with a clear record.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations and with such frequency as the business need dictates.
• Ability to lift up to 50 pounds.
• Stand for prolonged periods at a time and the ability to work in a fast-paced environment.
• Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Nice To Haves

• 2+ years’ experience working in shelters, social services, customer service, or residential programs and vulnerable populations, strongly preferred.

Responsibilities

• Maintain a safe, structured, and trauma-informed environment for clients while upholding professional boundaries at all times.
• Build and maintain positive working relationships with clients, management, volunteers, and staff.
• Monitor shelter areas to ensure compliance with facility rules, policies, procedures, and safety protocols.
• Assist clients with accessing resources and referrals.
• Support client check-in/check-out and room assignments.
• Conduct wellness checks and facilities rounds.
• Respond promptly and professionally to client requests, complaints, inquiries, behavioral concerns, and crisis situations.
• Utilize positive behavioral management techniques, including verbal de-escalation and redirection.
• Support residents in problem-solving, personal growth, and progress toward stable housing.
• Consult with supervisors regarding resident needs, behaviors, incidents, and service concerns.
• Conduct client intake and orientation procedures, including assigning beds and bins and issuing linens and personal supplies.
• Maintain accurate and timely documentation, including daily logs, incident reports, summary sheets, and program records.
• Identify, document, and report serious incidents in accordance with organizational procedures.
• Maintain cleanliness and safety of the facility through regular inspections, hyper-sanitization, trash removal, spill cleanup, and shelter maintenance activities.
• Teach and reinforce appropriate personal hygiene and community living skills.
• Assist with shelter setup, organization of supplies, and facility operational needs.
• Receive, verify, and document vendor deliveries and inventory using tally sheets and related records.
• Set up, monitor, and maintain audio or related program equipment as needed.
• Conduct neighborhood patrols to minimize disruptions and maintain positive community relations.
• Gain and maintain working knowledge of organizational policies, procedures, and program standards.
• Assist with guest services, program activities, administrative tasks, reporting requirements, and other duties as assigned by supervisors.
• Other duties as assigned
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to " Empower people to build better lives for themselves, their families, and their communities."

Benefits

• Reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
• Assistance with completing the application process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED