Shelter Support Specialist (afternoons including weekends)

The Salvation Army USA Central Territory•Monroe, MI

26d

About The Position

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most. Position Summary: Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere.

Requirements

High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
1 or more years working in a shelter type environment
Must maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes
Have and maintain ServSafe Certification, or ability to acquire certification within 1 year
Basic knowledge of Microsoft Office 365
Knowledge of TEAMS and SharePoint
Complete Safe From Harm training, and keep current as needed
Have and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days

Responsibilities

Ensure daily paperwork is completed in accordance with procedure
Maintain shelter policy without discrimination
Assist with menu planning
Supervise common areas, dorms, lounges, clothing closet, and laundry room
De-escalate conflict and manage crises as necessary, excellent verbal and written communication
Perform daily resident/security check on guests, rooms, and exterior of building
General Office duties: answering the phone, filing, typing, record keeping, recording shift summary
Attend all trainings and staff meetings as directed
Cleaning and janitorial work as required, including laundry as needed
Keep dryer vents clear of dust and lint
Assist deep cleaning of the kitchen; assist with daily cleaning as needed
Floor upkeep, including dining room, office, laundry room
Accurately track resident medications that are under the supervision of The Salvation Army
Clean empty rooms once resident has exited as needed
Communicate shelter supply needs to maintenance or corps officer
In absence of cook, perform kitchen duties
Help to resolve conflicts between residents
Remain on duty until replacement arrives
Perform other duties as assigned
Handle donations as needed
Ensure client chore are completed in a timely fashion
Process in-take and exit paperwork as needed
Help with shelter and social services laundry upon request