Shelter Staff Lead

The Salvation Army • Cambridge, MA

1d • Onsite

About The Position

The Salvation Army’s Cambridge Corps is hiring a Shelter Staff Lead. This role involves providing on-site monitoring of guest activities within the shelter, serving as the lead staff person during assigned shifts. The position supports shelter operations by guiding shelter staff, ensuring compliance with policies and procedures, maintaining a safe and welcoming environment, and acting as a liaison between frontline staff and shelter management. This job description is not all inclusive and is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned.

Requirements

• High School Diploma or GED required.
• Completion of Aspire Leadership Training or similar program required.
• Completion of HMIS Clarity Training required.
• Interest in and ability to work effectively with individuals experiencing homelessness.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to lead by example and support a positive team environment.
• Ability to remain calm and exercise sound judgment during emergencies and crisis situations.
• Proficiency in documentation and recordkeeping.
• Sit, stand, walk, bend, squat, kneel, climb, twist, and move about the work environment on an occasional to frequent basis.
• Reach, grasp, push, pull, and handle objects such as files, office supplies, equipment, and reference materials, including reaching overhead when necessary.
• Set up, adjust, and operate office equipment and technology commonly used in a professional work environment.
• Use a telephone, computer, and other electronic communication devices effectively.
• Operate standard office equipment, including computers, printers, copiers, scanners, and other related devices.
• Occasionally lift, carry, and move items weighing up to 25 pounds.
• This position requires regular travel throughout the service area, including visits to schools, homes, courts, community agencies, and partner organizations.
• Evening and occasional weekend hours may be required to meet the needs of youth and families.
• Apply sound judgment and make informed decisions in a variety of situations.
• Analyze information, think critically, and solve complex problems effectively.
• Plan, organize, and manage projects from inception through completion.
• Demonstrate creativity, innovation, intuition, and perceptiveness in addressing challenges and opportunities.
• Adapt to changing priorities while maintaining attention to detail and meeting deadlines.
• Communicate effectively and collaborate with colleagues, youth, families, service providers, and community partners.

Nice To Haves

• Associate's Degree in Human Services, Social Work, Psychology, or a related field preferred.
• Minimum of two years of experience in shelter services, residential programs, human services, or a related field preferred.
• Previous supervisory, leadership, or team coordination experience preferred.
• Experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or other barriers to housing preferred.
• CPR, First Aid, and AED certification preferred or willingness to obtain certification.

Responsibilities

• Screen guests upon arrival and assess their ability to function within shelter guidelines.
• Orient new guests to shelter guidelines and expectations.
• Monitor all activities within the shelter facility, ensuring that all guests adhere to established rules and program expectations.
• Respond appropriately to the needs and requests of shelter guests and assist in resolving conflicts and crises.
• Encourage, support, and motivate guests in order to foster cooperative participation within the shelter community.
• Maintain detailed logs of events, incidents, guest concerns, and pertinent information for staff communication and continuity of care.
• Field phone inquiries and make appropriate referrals when necessary.
• Respond to emergencies, incidents, and critical situations in accordance with established policies and procedures.
• Complete incident reports and ensure proper notification of supervisory staff when necessary.
• Serve as the lead staff member during assigned shifts and act as the primary point of contact for staff and guests.
• Provide guidance, coaching, and support to Shelter Staff regarding policies, procedures, and guest interactions.
• Assist with training and orientation of new Shelter Staff, volunteers, and interns.
• Ensure consistent implementation of shelter policies, safety procedures, and program expectations.
• Monitor staff performance during assigned shifts and communicate concerns, successes, and operational issues to the Shelter Director.
• Assist with shift scheduling needs, coverage coordination, and communication regarding staffing concerns as requested by the Shelter Director.
• Participate in the review and implementation of shelter procedures and best practices.
• Assist in preparing for audits, inspections, accreditation reviews, and compliance monitoring activities.
• Implement established procedures for keeping the kitchen, common areas, offices, and sleeping areas clean and orderly by supporting volunteer and guest efforts.
• Monitor use of laundry facilities and distribution of towels, linens, and bedding.
• Assist in preparing, serving, and cleaning up meals as needed while supervising guest participation.
• Maintain inventory of shelter supplies and communicate needs to the Shelter Director.
• Conduct routine facility walkthroughs to identify safety hazards, maintenance needs, and cleanliness concerns and report findings appropriately.
• Review daily logs and documentation for completeness and accuracy.
• Ensure all required forms, guest records, and reports are completed according to agency standards.
• Assist with data collection, reporting requirements, and program statistics as assigned.
• Maintain confidentiality of guest information in accordance with agency policies and applicable regulations.
• Participate in weekly staff meetings and other required trainings.
• Assist in fostering a collaborative, respectful, and mission-focused work environment.
• Support implementation of program goals and continuous quality improvement initiatives.
• Perform other duties within the scope of the position as assigned.

Benefits

• Generous paid time off every year that includes: vacation and sick time, holidays, and up to 3 personal days.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low-cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED