Shelter Shift Supervisor- West Ave Part Time

Good Shepherd Centres • Hamilton, ON

11d • Onsite

About The Position

This opportunity is with our Good Shepherd - Women's Services, West Ave. The Shelter Shift Supervisor will provide both the Case Manager and Rapid Mobile Case Manager (Diversion) employees with mentorship, support and coordination related to shift responsibilities, and individual client care plans. The Shelter Shift Supervisor will also be responsible for onboarding, orientation and training of new staff, providing leadership and support to frontline staff, including debriefing, facilitation, conflict resolution and crisis intervention. They will provide ongoing mentorship and coordination to team members to support consistency and quality in all service provision, and provide insight and input, as required, to the performance evaluation process. The role also involves providing direct client service to program participants in a dignified, culturally safe and respectful manner that reflects the charism of Good Shepherd, and which reflects an integrated anti-racism/anti-oppression, feminist framework. The supervisor will participate in team meetings and team decision making, maintain records of service statistics, client records and program records as directed, and identify trends, gaps and emerging issues relevant to the experiences of program participants. Maintaining the confidentiality policy of Good Shepherd Centers at all times and being knowledgeable of all individual care plans, including capacity and support needs are also key responsibilities. The role requires observing all health and safety rules and working in compliance with the provisions of the occupational Health and Safety Act and its regulations.

Requirements

• Completion of post-secondary diploma in social services or equivalent, plus 2 years' work-related experiences required.
• Residential/ shelter experience required
• Understands and utilizes trauma-informed, feminist, client-directed, anti-oppression, anti-racism frameworks with a thorough understanding of a range of issues impacting cis women, transgender and non-binary people, including homelessness, gender-based violence, poverty, mental health and substance use.
• Demonstrated knowledge, skills and experience to support/enhance service/residential environment that is culturally safe.
• Demonstrated skills, experience and knowledge in the provisions of gender-inclusive services, particularly, in responding to the needs of Trans and non-binary individuals.
• Organizational skills to provide client assessments, direct service, and documentation are required.
• Computer literacy is mandatory.
• Must be committed to principles of harm reduction.

Nice To Haves

• Supervisory experience preferred
• Continuing education in management an asset.
• A driver license and ability to drive Good Shepherd vehicles is an asset

Responsibilities

• Onboarding, orientation and training of new staff
• Providing leadership and support to frontline staff, including debriefing, facilitation, conflict resolution and crisis intervention
• Provide ongoing mentorship and coordination to team members to support consistency and quality in all service provision.
• Provide insight and input, as required, to the performance evaluation process.
• Provide direct client service to program participants.
• Provide service in a dignified, culturally safe and respectful manner that reflects the charism of Good Shepherd, and which reflects an integrated anti-racism/anti-oppression, feminist framework.
• Participate in team meetings and team decision making.
• Maintain records of service statistics, client records and program records as directed.
• Identify trends, gaps and emerging issues relevant to the experiences of program participants.
• To maintain the confidentiality policy of Good Shepherd Centers at all times.
• Be knowledgeable of all individual care plans, including capacity and support needs.
• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

Benefits

• Retention bonus: $1,000 after three months of employment, an additional $1,000 after nine months
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs
• Access to self-care supports
• EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree