Shelter Services Manager

HUMANE SOCIETY OF POMONA VALLEY INC•San Gabriel, CA

1d•Onsite

About The Position

As Shelter Services Manager, you’ll be an essential player on our team. By managing animal outcomes and placement you’ll have a positive impact on our organization and the animals in our care. The Shelter Services Manager’s role is to manage animal intake, animal outcomes, and multiple partner-based programs that connect animals with owners committed to their well-being to create Companions for Life. This position will review the programs in place and analyze where we can drive improvement, as well as build strong relationships with outside organizations.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age at the time of appointment.
3-5 years of experience working for a non-profit rescue group, humane society, municipal shelter or other animal welfare agency.
Knowledge of animal behavior and the ability to evaluate dogs through a behavior matrix.
Ability to train employees on animal enrichment activities.
High proficiency with computers - including shelter management software.
Experience with and excellence in customer service and the ability to set an example for the staff on polished, positive public interactions with the public and staff members.
Strong interpersonal skills for management of staff, volunteers, vendors/contractors and interface with the public.
Strong sense of professional judgment and ability to maintain confidentiality.
Must be able to work independently with minimal supervision.

Nice To Haves

Bachelor of Arts or Bachelor of Science from an accredited university or college.
Bilingual in Spanish or Mandarin.
Experience working in an open-access shelter.

Responsibilities

Manage, train and supervise a team of Animal Care Technicians and Adoption Counselors.
Manage animal intake and overall cleaning of kennels and care of animals.
Manage the dissemination of education and information about animals available for adoption and information about programs to encourage responsible pet ownership.
Develop animal behavior and enrichment program.
Socialize animals with potential adopters and other animals as appropriate.
Respond to email, phone, web, or in-person inquiries regarding placement programs.
Ensure a positive, educational approach to customer service with a goal of educating the public and keeping animals in homes as appropriate.
Promote positive relations with the general public, volunteers and staff.
Uphold the organization’s mission and contribute to building a culture of philanthropy.
Work as a team member with other departmental managers.