Shelter Resource Worker

Lookout Society • Duncan, OK

11h • Onsite

About The Position

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including its Code of Ethics. SRWs are direct-service staff in a 24-hour, seven-days-a-week emergency shelter for homeless adults who may face homelessness, addictions, mental health challenges, and other issues. The SRW provides intakes, orientations, and support to guests entering the shelter, and connects with public service agencies relevant to their needs.

The position is based at EWR Cumberland. The schedule is Friday through Saturday, 0730–1530, and Sunday through Monday, 0700–1500. Shifts are 7.5 hours, days of rest are consecutive, and the schedule may change with two weeks’ notice. The probationary/qualifying period is 488 hours, with reviews at the midpoint and end. Salary is $29.62–$31.40, depending on the applicant’s seniority under the Collective Agreement.

Successful completion of respirator fit testing is required. Lookout is COR-certified and must comply with WorkSafeBC health and safety requirements. Employees must be clean-shaven where the respirator seals against the face to ensure a proper seal during fit testing and use. Employees are expected to remain alert and attentive during working hours; sleeping during shifts is not permitted.

Requirements

• Related certificate, or minimum Grade 12 education plus two years of recent related experience, or an equivalent combination of education, training, and experience.
• Familiarity with community resources, including addiction, mental health, income assistance, and harm reduction services.
• Current Occupational First Aid Level 1 Certificate.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organize workload.
• Excellent communication, writing, documentation, and organizational skills.
• Ability to understand and maintain clientele/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Strong physical and mental ability to perform work tasks and operate job-related equipment.
• At least two years of sobriety if the applicant has had concerns related to alcohol and/or drug use.
• Criminal Record Clearance – Vulnerable Sector required.
• Successful completion of respirator fit testing; employees must be clean-shaven where the respirator seals against the face.
• Remain alert and attentive during working hours; sleeping during shifts is not permitted.

Nice To Haves

• Crisis Intervention Skills (CPI) training.
• Naloxone training.
• Trauma Informed Practice training.

Responsibilities

• Provide support, supervision, and assistance to homeless adults who may face multiple barriers.
• Accept referrals and identify and share information with a variety of Lookout external resources.
• Refer guests to community services.
• Interview guests and provide basic necessities while ensuring a safe and supportive environment for all.
• Complete required records and maintain statistical data.
• Support others in the shelter who need assistance.
• Assist new staff.
• Comply with and contribute to all aspects of the health and safety program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED