Shelter Resource Worker
About The Position
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including its Code of Ethics. SRWs provide direct service in a 24-hour, seven-days-a-week emergency shelter for homeless adults who may face homelessness, addictions, mental health challenges, and other barriers. The role provides intakes, orientations, and support for guests entering the shelter, and connects with public service agencies relevant to guests’ needs. The position requires successful completion of respirator fit testing to meet WorkSafeBC health and safety requirements. Employees must be clean-shaven where the respirator seals against the face to ensure a proper seal. Employees are expected to remain alert and attentive during working hours; sleeping during shifts is not permitted. Job duties may involve complex work and some disagreeable factors. This is a full-time temporary position at EWR Cumberland. Work is Tuesday through Saturday, with shifts from 0700 to 1500. Shifts are 7.5 hours, days of rest are consecutive, and the schedule may change with two weeks’ notice. The probationary/qualifying period is 488 hours, with mid-point and end-point reviews. Salary is $29.62–$31.40, depending on the applicant’s seniority under the Collective Agreement.
Requirements
- Related certificate; or minimum Grade 12 education plus two years of recent related experience; or an equivalent combination of education, training, and experience.
- Familiarity with community resources, such as addiction, mental health, income assistance, and harm reduction services.
- Current Occupational First Aid Level 1 Certificate.
- Ability to work independently or in a team setting.
- Strong ability to manage stress and organize workload.
- Excellent communication, writing, documentation, and organizational skills.
- Ability to understand and maintain clientele/worker boundaries.
- Ability to work with disadvantaged and challenging adults in a diverse environment.
- Strong physical and mental ability to perform work tasks and operate job-related equipment.
- A minimum of two years of sobriety if the applicant has had concerns related to alcohol and/or drug use.
- Criminal Record Clearance – Vulnerable Sector required.
- Successful completion of respirator fit testing; employees must be clean-shaven where the respirator seals against the face.
Nice To Haves
- Crisis Intervention Skills (CPI) training.
- Naloxone training.
- Trauma Informed Practice training.
Responsibilities
- Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers.
- Accept referrals and identify and share information with a variety of Lookout’s external resources.
- Refer guests to a variety of community services.
- Interview guests and provide basic necessities, ensuring a safe and supportive environment for all.
- Complete required records and maintain statistical data.
- Support others in the shelter who need assistance.
- Provide assistance for new staff.
- Comply with and contribute to all aspects of the health and safety program.
- Remain alert and attentive during working hours; sleeping during shifts is not permitted.
- Complete respirator fit testing and comply with related health and safety requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
