Shelter Resource Worker

Lookout Housing and Health Society • Vancouver, BC

10d • Onsite

About The Position

Lookout Housing and Health Society provides housing and a range of support services to adults with low or no income who have few, if any, housing or support options. The organization places minimal barriers between the people they serve and their services, as these individuals often face challenges meeting basic needs and goals. The Shelter Resource Worker (SRW) reports to the Site Manager and operates within a 24-hour, 7-days-a-week emergency shelter for homeless adults dealing with issues such as homelessness, addictions, and mental health. The SRW's role involves conducting intakes, providing orientations, and offering support to guests entering the shelter, as well as connecting them with relevant public service agencies.

Requirements

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector required

Nice To Haves

• Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset

Responsibilities

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout’s external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities; ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees