Shelter Resource Worker

Lookout Housing and Health Society • Surrey, BC

9d • Onsite

About The Position

Lookout Housing and Health Society provides housing and support services to low-income adults facing homelessness, addictions, and mental health issues, with a focus on minimal barriers to access. The Shelter Resource Worker (SRW) is a direct service staff member who reports to the Site Manager and operates within a 24-hour, 7-days-a-week emergency shelter. SRWs are responsible for conducting intakes, providing orientations, and offering support to guests, as well as connecting them with relevant public service agencies.

Requirements

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector required

Nice To Haves

• Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset

Responsibilities

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout’s external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities; ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Remain alert and attentive during working hours; sleeping during shifts is not permitted
• Comply with and contribute to all aspects of health and safety program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees