Shelter Resident Support PT
About The Position
The Shelter Resident Support position provides compassionate support to individuals, families, and veterans experiencing homelessness while promoting self-sufficiency through Friends of Switchpoint’s values of kindness, connection, and self-reliance. This role supports daily shelter operations through resident intake and assessments, documentation, safety monitoring, crisis response, and enforcement of community guidelines. The position also assists with resident services, communication, and maintaining a safe, respectful, and structured environment while upholding professionalism, confidentiality, and excellent customer service.
Requirements
- Compassionate support to individuals, families, and veterans experiencing homelessness
- Promoting self-sufficiency
- Supporting daily shelter operations
- Resident intake and assessments
- Documentation
- Safety monitoring
- Crisis response
- Enforcement of community guidelines
- Assisting with resident services
- Communication
- Maintaining a safe, respectful, and structured environment
- Upholding professionalism
- Confidentiality
- Excellent customer service
Responsibilities
- Understand and implement switchpoint’s mission and values and adhere to all policies and procedures
- Provide exceptional customer service to all guests of the facility
- Keep a daily log of all occurrences within the facility for each shift
- Make notes of any special requirements and needs that residents may have (special diets, ADA accommodations, etc.) And coordinate with management to facilitate those needs.
- Update maintenance log with maintenance requests
- Arrange transportation for residents in shuttle vans
- Actively listen to the needs of the residents and act to meet those needs appropriately.
- Report any resident concerns to case management and management.
- Simple cleaning (public bathrooms, sweeping, mopping, etc.)
- Assist with convenience store transactions
- Monitor cameras and log activity
- Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns.
- Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services
- Other duties as assigned.
Benefits
- 401k
- EAP (Employee Assistance Program)
- VASA Gym discount
- IM4 Health - Section 125 Group Hospital Fixed-Indemnity Plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
