Shelter Resident Support PT

Friends of Switchpoint Inc•Tooele, UT

7d•Onsite

About The Position

Join our team and make a meaningful impact every day! As a Shelter Resident Support Specialist, you'll provide compassionate support to individuals, families, and veterans experiencing homelessness while helping create a safe, welcoming, and respectful community. Guided by Friends of Switchpoint's values of kindness, connection, and self-reliance, you'll empower residents on their path to stability and success while helping daily shelter operations run smoothly.

Requirements

Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint.

Responsibilities

Understand and implement switchpoint’s mission and values and adhere to all policies and procedures
Provide exceptional customer service to all guests of the facility
Keep a daily log of all occurrences within the facility for each shift
Make notes of any special requirements and needs that residents may have (special diets, ADA accommodations, etc.) And coordinate with management to facilitate those needs.
Update maintenance log with maintenance requests
Arrange transportation for residents in shuttle vans
Actively listen to the needs of the residents and act to meet those needs appropriately.
Report any resident concerns to case management and management.
Simple cleaning (public bathrooms, sweeping, mopping, etc.)
Assist with convenience store transactions
Monitor cameras and log activity
Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns.
Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services
Other duties as assigned.