Shelter Program Manager

Compassionate Addiction Treatment•Spokane, WA

9d•Onsite

About The Position

The Emergency Shelter Supervisor is responsible for the day-to-day oversight, safety, and operations of Compassionate Addiction Treatment’s Recovery Option Center Emergency Shelter. This position ensures that all services align with the Washington State Department of Commerce Consolidated Homeless Grant (CHG) guidelines, organizational policies, and trauma-informed, client-centered best practices. The Supervisor leads frontline shelter staff, ensures consistently high guest services, maintains accurate data and documentation, and oversees facility needs—including weekly shopping and supplies for meal service.

Requirements

Demonstrated experience in social services, homeless services, behavioral health, or related field.
Familiarity with trauma-informed care, harm reduction, and low-barrier shelter models.
Strong organizational skills, including the ability to manage weekly meal-service shopping and supply tracking.
Computer proficiency and ability to maintain accurate, timely HMIS data entry.
Ability to respond calmly and effectively to crises.
Valid driver’s license and ability to transport supplies, food, and equipment as needed.

Nice To Haves

Previous supervisory or lead-worker experience.
Prior HMIS data-entry experience.
Experience working with CHG-funded programs, homeless service systems, or housing-navigation services.

Responsibilities

Provide daily oversight of shelter operations to ensure a safe, clean, and supportive environment.
Ensure compliance with CHG contract requirements, shelter policies, and safety standards.
Oversee meal-service operations, including conducting all weekly shopping and procurement of food and related supplies, and monitoring inventory to prevent shortages and maintain food-safety standards.
Maintain facility cleanliness standards and coordinate maintenance or repairs as needed.
Monitor shelter capacity, bed availability, and adherence to intake, discharge, and guest-support procedures.
Develop supportive rapport with clients utilizing trauma-informed, harm-reduction principles.
Ensure clients understand program expectations, available services, and pathways toward housing.
Track and monitor each client’s progress along the housing-readiness and housing-navigation process, in accordance with CHG reporting and organizational requirements.
Assist clients in accessing basic needs and connecting with internal and external resources.
Respond appropriately to crises, behavioral issues, or safety concerns; document incidents according to policy.
Maintain complete, timely, and accurate entries in the Homeless Management Information System (HMIS), including intakes, service provision, housing-progress updates, and exits and outcome data.
Monitor data quality for shelter staff and correct errors quickly.
Assist leadership with required CHG program reporting, audits, and data verification.
Supervise shelter staff, including scheduling, task delegation, support, and performance guidance.
Provide training in trauma-informed care, de-escalation, data entry, shelter procedures, and CHG requirements.
Facilitate team communication, staff meetings, shift handoffs, and ongoing operational updates.
Model professionalism, accountability, and compassionate service to clients.
Ensure shelter operations follow all CAT policies, CHG guidelines, and state/local requirements.
Maintain incident logs, safety documentation, and facility checklists.
Uphold confidentiality and HIPAA compliance at all times.
Participate in required training, including HMIS certifications, emergency response, and program compliance updates.
Develops and maintains collaborative relationships with all local inpatient treatment facilities to establish consistent referral pipelines into the Emergency Shelter/Recovery Options Center.
Conducts outreach to inpatient treatment centers, including in-person visits as needed, to provide contact information and ensure discharge staff are aware of shelter access pathways for eligible individuals.
Initiates, requests, and schedules meetings with inpatient treatment leadership and discharge planning teams to align referral processes, expectations, and communication protocols.
Serves as the primary point of contact for inpatient treatment facilities regarding post-discharge shelter placement for individuals who are homeless and lack safe housing options.
Coordinates timely intake and placement to support expedited, priority access for individuals discharged upon successful completion of inpatient treatment, consistent with program criteria and bed availability.
Maintains clear, professional communication with facility staff to facilitate rapid referrals, reduce barriers to placement, and support continuity of care following discharge.
Documents outreach efforts, partnership activities, and referral outcomes in accordance with agency standards and reporting requirements.