Shelter Monitor / Residential Advocate (Tracy EHP) FT Mon-Fri 7am-3pm

Ruby's Place•Tracy, CA

20h•Onsite

About The Position

Ruby's Place dba Restorative Pathways (RP) is seeking a full-time Shelter Monitor / Residential Advocate for their Tracy EHP program. This is an in-person, non-exempt position working Monday-Friday from 7 am to 3 pm. The Residential Advocate is a frontline, direct care staff responsible for supporting the daily operations of a 150-bed congregate shelter and ensuring a safe, structured, and respectful environment for all participants. This role provides direct engagement with individuals accessing shelter services, supports participant needs, monitors program spaces, and helps maintain the overall flow and safety of the program. Residential Advocates play a critical role in implementing program expectations, supporting participant engagement, and responding to day-to-day situations within the shelter. Working under the direction of the Program Coordinator, this position helps ensure shelter operations run smoothly and that participants are connected to available services and supports.

Requirements

High school diploma or equivalent
Strong interpersonal and communication skills
Ability to remain calm and professional in high-stress or crisis situations
Ability to follow direction and work effectively within a team environment
Willingness to learn and apply trauma-informed, survivor-centered practices
Ability to complete all required background checks, including fingerprinting (Live Scan), Community Care Licensing (CCL) documentation, and meeting CCL requirements

Nice To Haves

Lived experience related to homelessness, domestic violence, human trafficking, recovery, or other related areas
Experience working in shelter programs, residential settings, or with individuals experiencing homelessness
Knowledge of trauma-informed care and de-escalation techniques
CPR/First Aid certification or willingness to obtain
Experience working in congregate shelter settings

Responsibilities

Provide direct support to participants residing in the shelter, ensuring a respectful and welcoming environment.
Assist participants with understanding program expectations, schedules, and available services.
Respond to participant needs and provide basic information and referrals to appropriate services.
Support participant engagement in daily activities, programming, and services.
Monitor shelter spaces to ensure safety, structure, and adherence to program guidelines.
Conduct regular rounds of the facility, including sleeping areas, common spaces, and surrounding areas as assigned.
Observe and report safety concerns, unusual activity, or maintenance issues.
Support a calm and organized environment during all shifts.
Assist with daily shelter operations including participant check-in, bed assignments, and program flow.
Support meal service coordination and ensure participants follow schedules and program expectations.
Respond to participant conflicts, concerns, or behavioral challenges using de-escalation techniques.
Support maintaining a safe and respectful environment by addressing issues promptly and professionally.
Notify the Program Coordinator of incidents or situations requiring escalation.
Complete shift logs, incident reports, and required documentation accurately and in a timely manner.
Communicate important updates, concerns, and incidents to the Program Coordinator and incoming staff.
Maintain clear and consistent communication across shifts.
Work collaboratively with Program Coordinators, case managers, and other staff to support participant needs.
Participate in team meetings and contribute to maintaining a consistent approach to program operations.
Support a team-oriented environment focused on accountability and quality service delivery.
Complete functional timesheets by assigned due dates in compliance with time allocations.
Actively participate in reflective supervision sessions.
Create and maintain documentation of processes and procedures related to job duties.
Other duties as assigned.