EVNSC Shelter Supervisor

The Salvation Army Southern California•Everett, WA

2d•Onsite

About The Position

The Shelter Monitor Lead is responsible for completing various assigned tasks, including scheduling client intakes, conducting client interviews, processing guest intake data, and conducting security rounds. In addition to standard Shelter Monitor duties, the Shelter Monitor Lead serves as the shift lead and formal authority on duty, providing direction to Shelter Monitor staff and ensuring safe, consistent, and effective site operations during assigned shifts. The Shelter Monitor Lead works closely with participants of the Shelter Program and provides guidance to staff in responding to client needs, maintaining safety, and enforcing program policies, under the supervision of the Site or Program Manager.

Requirements

HS Diploma or GED
Minimum of 1 year experience in public contact/customer service
An ability to engage with diverse populations in a respectful and culturally responsive manner.
Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal
Detail-oriented – attention to detail required
Self-starter
Team player
Leadership and organization
Strong use of the English language in verbal and written communication
Excellent interpersonal skills
Effective communication and telephone skills
Ability to work in a fast-paced environment and maintain poise under pressure
Customer service mindset
Ability and willingness to keep information confidential
Ability to pass a “Protecting the Mission” background check, as required by the Salvation Army
Ability to successfully complete Salvation Army child safety/vulnerable adult (“Protecting the Mission”) background/reference check procedure
Basic mathematical skills (addition, subtraction, division, & multiplication)
Willingness to abide by the Salvation Army’s drug and alcohol

Nice To Haves

Experience in social service shelter / residential preferred
Prior leadership or lead experience preferred
WA Driver’s License preferred
Knowledge of Microsoft Word and Excel preferred
Knowledge of Microsoft PowerPoint
Knowledge of the use of email programs, such as Outlook
Working knowledge of integrated database applications and ability to use new software programs with basic training.

Responsibilities

Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.
Provide assistance to residents to ensure a safe environment, including compliance with rules and policies.
Conduct periodic walking inspections of all areas of the facility to identify and initiate appropriate action (correction, reporting, etc.) regarding hazards, inappropriate behavior, needed repairs, or other notable conditions.
Conduct nightly check-in procedures, room inspections, and room turnovers.
Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.
Provide crisis intervention and institute security procedures should a critical or threatening situation arise, including timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.
Conduct client intakes and departure processes as required by department policy.
Provide orientation, support, and supervision to volunteers.
Assist with the orientation and training of new staff, volunteers, and interns.
Work cooperatively with other Salvation Army staff and programs.
Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
Participate in staff meetings.
Maintain case records and required forms, and reports in the prescribed format.
Prepare water, coffee, and snacks for guests when available.
Perform general cleaning duties (mopping, sweeping, wiping down) of common areas as assigned.
Work with janitorial staff as assigned.
Serve as the designated shift lead, providing direction, coordination, and support to Shelter Monitor staff during assigned shifts.
Act as the formal authority on duty in the absence of site leadership, ensuring continuity of operations and adherence to program policies.
Assign and monitor staff tasks to ensure completion of required duties and maintain appropriate staffing coverage throughout the shift.
Provide real-time guidance to staff in managing client interactions, behavioral issues, and crisis situations.
Ensure consistent enforcement of program rules, Code of Conduct, and safety procedures across all staff and clients.
Review and ensure completion and accuracy of incident reports, log entries, and shift documentation.
Communicate significant incidents, concerns, or operational issues to Site Manager or Program leadership in a timely manner.
Support onboarding and mentoring of new Shelter Monitor staff to promote consistency in operations and service delivery.
Assist in maintaining a safe, organized, and well-functioning environment by proactively identifying and addressing operational issues during the shift.
Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
Perform other duties as requested.

Benefits

paid holidays
vacation time
sick time
medical, vision, and dental insurance
Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area.
Voluntary +1 and +family coverage at additional cost.
Delta Dental DHMO and DPPO dental insurance are offered.
An employer-paid life insurance policy covers employees.
Voluntary supplemental life, short-term and long-term disability plans are available.
Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time.
employee-funded voluntary 403(b) option.
40 hours of Paid Leave for qualifying events.
12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months’ service time.
13 designated holidays + 1 floating holiday per year