Shelter Coordinator

Mission Edge • Vista, CA

4d • Onsite

About The Position

Join a passionate team making a real difference in North County, San Diego! At Operation HOPE-North County, we are dedicated to breaking the cycle of homelessness by providing safe shelter, vital resources, and compassionate support to families and individuals in need. Through empowerment, advocacy, and community collaboration, we help our residents regain stability and build a path toward self-sufficiency.

Requirements

• High school diploma (or GED certificate)
• A minimum of six months related experience and/or training, nonprofit preferred.
• Proficiency in the use of computers for word processing, data entry, email, and internet-based tools (e.g., webmail, Google Suite).
• Ability and availability to work flexible and non-traditional work hours.

Nice To Haves

• Lived experience with homelessness, housing instability, or related challenges and/or certification as a Peer Support Specialist is preferred.
• Bilingual preferred
• CPR-First Aid certification (adult/child/infant) - Preferred - Will provide training if needed
• Mandated Reporter Certificate - Preferred - will provide training if needed

Responsibilities

• Maintaining the overall personal safety of clients, staff, and volunteers by ensuring that organizational policies and procedures are followed consistently.
• Providing respectful trauma-informed support to clients and de-escalating situations that may arise between them and/or others on shelter grounds.
• Assisting and supporting clients using trauma- informed practices to address emergent issues and day-to-day agency protocols.
• Ensuring clients are safe and protected.
• Overseeing safety of the facility, completing rounds inside and outside the building, and monitoring security cameras frequently.
• Working with the team to prepare/maintain shelter in readiness for client activities and meals, as well as clean and prepare vacated rooms for occupancy for clients entering the program.
• Communicating with staff to resolve problems by reviewing daily logs, maintaining relevant databases, and attending meetings as needed to settle incidents/issues and other relevant challenges.
• Demonstrating care and client support by listening with respect and patience, showing empathy, and providing consistent follow-through.
• Participating in acknowledgment of client progress and celebration of successes.
• Maintaining appropriate client boundaries and adhering to standards set forth in the Employee Code of Conduct regarding ethical behavior, confidentiality, and conflicts of interest.
• Interacting with visitors, volunteers, clients, and staff in a way that provides the best customer service and fosters community support.
• Promoting Operation HOPE-North County by demonstrating courtesy, appreciation, and positive interactions with meal providers, donors, and other community contacts.
• Maintaining regular and punctual attendance.
• All other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance available after 30 days of employment (partially employer sponsored medical insurance)
• Generous PTO including: 12 personal days, 5 sick days, and 8 additional holidays
• Employee professional development plan and employee incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED