Shelter Associate

Upper Valley Haven • White River Junction, VT

7d • Onsite

About The Position

The Upper Valley Haven employs Shelter Associates across multiple programs and shifts. We are currently looking for a 3rd shift Shelter Associate, with a Saturday to Wednesday (5 days) 12:00 AM to 8:30 AM schedule in the Byrne Family Shelter. Please note this is an awake shift. This is a 40 hour a week position. Shelter Associates cultivate positive and supportive relationships with guests while promoting community values. They assist with daily shelter operations and help ensure a welcoming environment based on our standards of respect, well-being, communication, and safety. Associates empower guests to build on their strengths and pursue individual goals. This role requires professionalism, trauma informed engagement of individuals, children, and families, and the ability to provide support that is balanced in both compassion and accountability.

Requirements

• Strong written and verbal communication
• Reliability and punctuality
• Commitment to work non-traditional hours, including weekends and holidays
• Ability to build rapport with diverse individuals
• Ability to maintain strong professional boundaries and to remain calm in face of crisis situations
• Understand the impact being unsheltered, poverty, mental health, and substance misuse
• Flexibility, adaptability, and teamwork
• Ability to work calmly in stressful or crisis situations
• Comfortability in settings with children of all ages, needs, and presentations
• Ability to bend, lift, walk on varying terrain, and perform active duties throughout shifts
• High School diploma or equivalent
• First Aid/CPR/AED certification
• A valid driver’s license

Responsibilities

• Maintain safe, clean, and welcoming shelter spaces
• Assist with laundry, custodial tasks, room preparations, and daily cleaning lists
• Welcoming new guests and orienting them to new shelter expectation/polices
• Conduct rounds during evening and overnight shifts as assigned
• Complete written shift documentation
• Communicate collaboratively/positively with other staff who services guest, i.e. Service Coordinator, other Shelter Associates, and Managers
• Enforce safety rules and regulations to maintain physically and emotionally safe setting for caregivers and children
• Respond appropriately to crises, conflict, medical needs, and behavioral challenges
• Participate in team meetings and weekly supervision
• Communicate important information with staff and supervisors including incident reports and contact emergency services when needed.
• Assist with special program activities and events

Benefits

• $22/hour with a $1.50 shift differential
• Employer-paid contribution up to 100% of healthcare premiums for medical, dental, vision, life insurance and long-term disability
• Paid holidays
• Generous paid time off
• Matching 403(b) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED