Shelter Assistant
About The Position
The Shelter Assistant supports GraceWorks Ministries’ goals, values, and philosophy by exhibiting excellence, quality service, commitment, and accountability. As a member of the GraceWorks Ministries’ team, the performance includes demonstrating the following accountabilities: uphold mission and culture, exhibit teamwork, have strong job knowledge, and demonstrate leadership skills. The Shelter Assistant will be responsible for supporting the Neighbor Services department in processing new and existing Rent Assistance requests, while also providing support to the Front desk staff and the Graceworkers.
Requirements
- Excellent customer service skills
- Compassion and respect towards all individuals
- Ability to gather supporting documentation
- Strong communication skills with neighbors and landlords
- Ability to document and update accounts accurately
- Timely handling of neighbor inquiries and complaints
- Ability to act as backup for Front Desk staff
- Ability to schedule appointments and process requests
- Knowledge of Shelter program guidelines
- Ability to maintain confidentiality of neighbor information
- Collaborative work ethic with community partners and service providers
- Ability to react to change productively
Responsibilities
- Deliver outstanding customer service while exhibiting compassion and respect towards all individuals within the community
- Review initial rent assistance requests, gather supporting documentation, communicate with neighbors and landlords, approve and submit payment requests
- Document and update neighbors accounts based on interactions and services provided
- Handle Neighbors inquiries and complaints in a timely manner
- Act as backup for Front Desk staff when needed
- Provides support to the Neighbor Services team
- Schedule Food appointments and Process requests for Utility Assistant
- Provide neighbors with information and other resources for additional support
- Understand and follows the Shelter program guidelines
- Participates in GraceWorks’ fundraising events and outreach events.
- Answer phone calls and respond to email inquiries in a timely manner
- Maintain confidentiality of Neighbor’s information
- Work collaboratively with community partners and Services Providers
- Able to react to change productively and handle all other duties/essential tasks as assigned.
- All other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
