Lead Shelter Program Assistant

United Way of Weld County•Greeley, CO

2d•$18 - $21•Onsite

About The Position

The Housing Navigation Center Shelter is a physical location where those experiencing homelessness receive support and access to day and overnight shelter. This position oversees two Shelter Program Assistant positions. Additionally, the Lead Shelter Program Assistant is responsible for brokering community housing solution resources with guests, conducting assessments, general administrative tasks, and maintaining cleanliness of the Center. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS).

Requirements

Associate's degree or 2 years’ equivalent experience providing homeless services, case management, social work, health/human services, public health, or related nonprofit field
Experience and willingness to work with highly vulnerable individuals and/or people experiencing homelessness
Self-motivated; proven excellent performance standards and quality of work
Excellent customer service and phone skills
Effective interpersonal communication skills including one-on-one conversations
Satisfactory written communication skills
Organizational skills, detail-oriented, attention to deadlines
Ability to multi-task with constantly changing priorities and excellent follow-through
Ability to work independently and as a team player
Familiarity with Homeless Management Information System (HMIS), or comparable data tracking tool helpful
Background check required

Nice To Haves

Supervisory experience preferred
Bi-lingual English/Spanish preferred

Responsibilities

Oversee day shelter operations
Supervise, support, and lead the Shelter Program Assistant Team
Provide backup coverage as needed
Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources
Work closely with other agencies to coordinate care for guests
Ensure daily services are entered into HMIS
Maintain documentation in compliance with agency, state, and federal requirements, including HMIS data entry
Complete intakes and assessments
Utilize trauma-informed de-escalation techniques to address guest concerns and mitigate conflict
Perform routine administrative tasks
Maintain the cleanliness, organization, and professionalism of the Shelter
Maintain good working relationships with neighboring businesses
Perform inventory of shelter supplies and ordering as necessary
Pick up food for shelter guests at Food Bank as needed
Assist with regular operations as needed, including occasional evening hours to assist guests at the overnight shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather
Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
Support fundraising efforts of United Way and activities that support United Way.
Support United Way annual events, disaster response, and other activities as assigned.
Participate in staff meetings and in service opportunities.
Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
Other duties as assigned.

Benefits

Vacation
Sick leave
Parental leave
Short-term disability
Voluntary medical insurance
Dental insurance
Vision insurance
Supplemental insurance
Automatic life insurance
Available FSA plan
At least 14 paid holidays
Retirement plan (open to all employees after one year, employer contribution determined by the Board of Directors)