SHELTER ASSISTANT LEAD

BETHANY HOUSE SERVICES INC • Cincinnati, OH

2d • $19 - $22 • Onsite

About The Position

Bethany House Services is a large residential family shelter committed to resident-centered, trauma-informed service delivery. We are seeking a dedicated and experienced professional to support the Shelter Director with daily operations, coach and train staff, ensure compliance and quality, and strengthen resident outcomes across all shifts.

Requirements

• Minimum of two (2) years of experience in shelter operations, residential services, social services, or a related field.
• Ability to work 2nd shift.
• Strong ability to coach, mentor, and develop staff.
• Knowledge of shelter operations, trauma-informed care, and crisis intervention.
• Excellent organizational and problem-solving skills.
• Ability to assess operational needs and implement improvements.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively with multidisciplinary teams.

Nice To Haves

• Previous leadership, lead worker, training, or coaching experience preferred.
• Experience working with individuals experiencing homelessness preferred.
• Knowledge of HMIS/Clarity systems preferred.

Responsibilities

• Support the daily operations of the shelter and assist in maintaining consistent service delivery across all shifts.
• Serve as a resource and operational support to Shelter Leads and Shelter Assistants.
• Assist with the implementation and monitoring of shelter policies, procedures, and SOPs.
• Identify operational challenges and recommend solutions to improve efficiency and effectiveness.
• Support leadership coverage as needed during emergencies or staffing shortages.
• Provide ongoing coaching, guidance, and support to Shelter Leads and Shelter Assistants.
• Assist with onboarding and training of new employees.
• Conduct refresher trainings and skill-building opportunities for staff.
• Monitor adherence to shelter policies, procedures, and best practices.
• Identify training needs and communicate recommendations to the Shelter Operations Director.
• Model professional conduct, trauma-informed care, and resident-centered service delivery.
• Review shelter practices to ensure compliance with agency policies and regulatory requirements.
• Monitor consistency in staff performance and provide coaching when opportunities for improvement are identified.
• Assist in developing and updating SOPs, forms, and operational guidelines.
• Track operational trends and provide recommendations for continuous improvement.
• Assist staff in addressing resident concerns, conflicts, and crisis situations.
• Support Shelter Assistants in implementing resident accountability measures and policy enforcement.
• Promote trauma-informed, strengths-based approaches when working with residents.
• Collaborate with Case Management, Housing Specialists, and other departments to support positive resident outcomes.
• Support staff in responding to emergencies, behavioral incidents, and crisis situations.
• Review incident reports for completeness and accuracy.
• Assist in identifying safety risks and recommend corrective actions.
• Ensure emergency procedures and safety protocols are consistently followed.
• Facilitate communication between departments and shifts to promote continuity of operations.
• Support organizational initiatives and special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED