Shelter Advocate

CROSSROADS RHODE ISLAND•Providence, RI

13h

About The Position

The Shelter Advocate assists the shelter supervisor with daily shelter operations. The role supports clients by preparing rooms, arranging sleeping accommodations and storage of personal items, and monitoring shower and laundry schedules. The advocate helps maintain order and clean, safe assigned areas, checks client activities and chores, and provides practical support in a fast-paced crisis-intervention environment. Available part-time shifts vary by shelter and location; the posting also lists a full-time third-shift position at the Family Center in Providence and per-diem work at the Domestic Violence Shelter.

Requirements

High school diploma or GED.
Ability to work in a fast-paced environment and work well as part of a team and under pressure.
Excellent customer service skills.
Commitment to working with homeless and disconnected populations.
Flexibility and ability to multitask.
Ability to maintain confidentiality in all aspects of the work environment.
Verbal and numerical intelligence.
Basic computer knowledge.
A high degree of common sense.
Empathy and a caring nature.

Nice To Haves

Experience in Human Services or a related field.
Bilingual Spanish skills.

Responsibilities

Advocate for the organization’s mission and promote and uphold its values.
Ensure clients comply with program guidelines and procedures.
Deliver services safely, respectfully, and effectively.
Assess client needs and provide practical assistance.
Monitor client behavior and follow organizational policies and procedures.
Review policies and guidelines with clients when they enter the program.
Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items.
Monitor and maintain shower and laundry schedules.
Maintain order and help keep assigned areas clean and free of spills, trash, and safety hazards.
Check daily activities and chores assigned to clients.
Perform daily meal and occupancy counts.
Perform daily room checks.
Prepare intake packages.
Receive and put away donations during the shift.
Assist with room cleaning and house laundry.
Complete agency logs and incident reports in a timely manner.
Respond immediately and professionally to security or safety emergencies or disturbances within or immediately outside the facility.
Perform other duties as assigned by the case manager or director.